Room Service Server PM

HEI Hotels & Resorts; Atlanta (GA); On-site; USD 33,062,000 - 42,706,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Room Service Attendant to deliver food and beverages to hotel guests in their rooms and to assist during the evening shift. The role emphasizes exceptional guest service, timely delivery, and adherence to hotel standards.

Experience in hotel or hospitality is preferred, with strong communication and physical stamina required. Join a team dedicated to guest satisfaction, sanitation, and professional service in a full-time capacity, with benefits and opportunities

Qualifications

• Hotel or hospitality experience preferred.
• Strong spoken and written communication with guests.
• Ability to lift up to 100 lbs and carry items on a cart.
• Flexible to work evenings and vary shifts.

Responsibilities

• Deliver food and beverages to hotel guests in rooms.
• Set up and deliver VIP amenities.
• Perform shift side work per hotel policies.
• Respond to guest needs and communicate with shift supervisor.
• Handle cash handling responsibilities per company procedures.

Skills

Customer service

Verbal communication

Written communication

Adaptable communication

Team collaboration

Physical stamina

Education

Hotel experience preferred

Job description

About Us

Discover our transformed hotel in Atlanta, GA. From the vibrant decor to the personalized service, you're sure to love your stay at The Westin Atlanta Perimeter North. Just moments from our Perimeter Center, Atlanta, hotel, you'll find destinations like Sandy Springs Performing Arts Center and Concourse at Landmark Center. Following your time in the city, retire to the holistic warmth of our hotel rooms and suites, with pillowtop mattresses, flat-panel TVs and inspiring views. If your day has been particularly stressful, reserve an appointment for a relaxing spa treatment from one of our expert technicians in the serenity of your accommodation. During downtime, take a refreshing lap in our outdoor pool or get in a workout at our 24-hour fitness center. Our 17 versatile event venues are also perfect for corporate events and social gatherings of all shapes and sizes. Whether traveling to town for business or leisure, The Westin Atlanta Perimeter North offers everything you need for a successful Southern stay.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Deliver food and beverages to hotel guests in their rooms while providing exceptional customer service. Must be available to work evening shifts.

Essential Duties and Responsibilities

• Set up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards.
• Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
• Set up and deliver all VIP amenities.
• Complete all shift side work as outlined in the hotel's operating policies and procedures.
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales. Report all communication to immediate shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Education and Experience

• Hotel experience preferred.

Knowledge, Skills and Abilities

• Ability to communicate well with guests.
• Ability to grasp, bend, lift and/or carry, or otherwise, move or push goods on a cart weighing a maximum of 100 lbs., at a continuous schedule with or without reasonable accommodation.
• Ability to transport large trays weighing up to 30lbs. with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.