Server Restaurant/Banquets

Lbahospitality; Ashland (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Lbahospitality in Ashland, KY is seeking a Server to deliver prompt, courteous service and maintain a guest-ready dining area. You will welcome guests, take orders, process payments, and assist with side work to ensure smooth restaurant operations.

The role requires reliability, basic beverage knowledge, ability to stand for long periods, lift up to 30 pounds, and communicate effectively with guests and team members. Prior hospitality experience preferred; pass background checks as required.

Qualifications

• Age verification for alcohol orders.
• Menu items, preparation methods and beverage choices.
• Standards of operation as required by brand.
• Area directions to assist guest inquiries.
• Awareness of daily hotel operations and updates.
• Knowledge of property details (hours, services, etc).

Responsibilities

• Prepare and maintain dining area to a guest ready atmosphere.
• Process guest charges and gratuities per standards.
• Maintain safety and security practices and emergency procedures knowledge.
• Ensure guests are provided with the highest quality product and service.
• Complete daily side work including stocking and assist with ordering/cost control.
• Maintain certification from brand approved responsible vendor training.
• Other duties as assigned as needed.

Skills

Service minded

Friendly professional behavior

Computer literate (PMS)

Team player

Job description

Description

The Server offers prompt and courteous service, so the guests have an enjoyable experience. This position also maintains the cleanliness and guest ready appearance of outlet.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

• One year experience in food and beverage position preferred.
• Experience with chain food and retail outlet preferred.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

• Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
• Must be able to stand for eight hours, bend, stretch, reach.
• Must be able to see and hear.
• Must be able to communicate with other associates and/or guests.

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

• Age requirements and verify those who order any alcoholic beverages.
• Menu items, preparation methods and beverage choices.
• Standards of operation as required by brand.
• Area shopping, dining, entertainment and travel directions to assist guest inquiries.
• Daily hotel operations check daily events, bulletin boards and are up to date on changes, new procedures and events.
• Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.

Skills:

• Service minded, friendly professional behavior. Welcoming and personable.
• Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
• Sell, suggest and serve quality food and beverage items as per standards.

Abilities:

• Multi task, remain associate and guest service centric.
• Effectively communicate with guests and associates.
• Solve guest issues with professionalism and maintain a hospitable attitude.
• Market and promote to increase exposure and sales.
• Work as a team member in aspects such as: cleaning, side work, food preparation and storage.

SPECIFIC RESPONSIBILITIES

1. Prepare and consistently maintain dining area and supplies in a guest ready atmosphere.
2. Process guest charges and gratuities in accordance to standards, policies and procedures.
3. Maintain safety and security practices, have thorough knowledge of emergency procedures.
4. Ensure guests are provided with the highest quality product and service.
5. Complete daily side work including stocking. May also be responsible for ordering, cost control and maintaining the quality of items served or alerting management to issues in these areas in a timely manner.
6. Maintain certification from a brand approved responsible vendor training program.
7. Other duties as assigned, that the associate is capable of performing.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

• This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
• Standing, walking for long periods of time while maintaining a friendly professional image.
• May be required to work any day/shift, including weekends.

POSITIONS FOR POSSIBLE ADVANCEMENT

• Food and Beverage Supervisor
• Guest Service Representative

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.