Room Service Server

Four Seasons Hotels and Resorts; Seattle (WA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

21.30 USD/hour

Service charge

Paid time off

Medical coverage

401K

Staff meals

Uniform care

Life insurance

Parental leave

Training & growth

Job summary

Four Seasons Hotel Seattle is seeking a dedicated Room Service Server to join our hospitality team. You will deliver in-room dining, greet guests, and describe menu items with compelling detail while maintaining timely, polished service.

The role requires flexibility to cover overnight, morning and night shifts and experience in room service or serving. Beneficial credentials include a Food Handler’s Permit and a Mixologist Permit.

Qualifications

• Experience with hotel operating systems (Opera, Micros) preferred.
• Willing to work overnight, morning and night shifts.
• Food Handler’s Permit and Mixologist Permit required.
• Previous room service/serving experience a plus.
• Strong communication skills essential.

Responsibilities

• Deliver room service orders to guest rooms and verify orders.
• Greet guests and describe menu items with vivid details.
• Breakdown and set up room service tables and stations.
• Anticipate guest needs and respond to requests promptly.
• Check private bar inventory and restock as needed.
• Multi-task to deliver orders on time and set up amenities.

Skills

Hotel OS knowledge

Flexible hours

Food Handler’s Permit

Mixologist Permit

Room service/serving experience

Strong communication skills

Tools

Opera

Micros POS

Hotsos

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sleek urban retreat in the Pacific Northwest. Surrounded by snow-capped mountain peaks, deep-blue waters and swaths of evergreen forests, Seattle is as wild as it is trendy. Our Hotel puts you in the heart of the city’s downtown, with the Seattle Art Museum on one side, iconic Pike Place Market on another and the waters of Elliott Bay gleaming to the west. Wake to a fresh cup of coffee delivered straight to your room, then head out to explore eclectic neighbourhoods and craft breweries, or spend the day hiking up nearby Mount Rainier or kayaking on Lake Union. Come nightfall, meet us at Goldfinch Tavern, an Ethan Stowell Restaurant, and let our chefs show you all the best local flavours of your new favourite city.

Room Service Server – Full-Time

Four Seasons Hotel Seattle is looking for a Room Service Server who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. Our Room Service Server will be a member of a dynamic team who provides service and support to our award-winning employees. This position reports to the Room Service Manager. U.S. work authorization is required for this position.

Key Elements of the Job

• Deliver food orders including any special needs or requests to the guest in-room, check completed kitchen orders with the order taker or guest’s original order; transport items to the guestroom in a timely manner to ensure proper food quality.
• Greet guests, describe selected items to the guest using interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate options for removal of trays and dishware; respond to request for tray removal according to established time standards.
• Breakdown, clean and set-up of room service tables, condiment set-ups, flatware, dishware, and room service side stations.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests; Ability to answer calls in the absence of the order taker or manager
• Check the guests in-room private bar daily and restock accordingly; communicate with order taker any special private bar requests or needs; remove private bar contents upon guest request and re-stock when guest departs.
• Ability to multi-task and prioritize in room deliveries to ensure orders/requests are delivered in a timely manner; deliver and set up guest amenities.

Preferred Qualifications and Skills

• Previous exposure to Hotel Operating Systems (Opera, Micros POS and Hotsos systems preferred)
• Flexible work hours to include overnight, morning and night shifts
• Food Handler’s Permit and Mixologist Permit
• Previous Room Service/Serving experience a plus
• Strong Communication Skills necessary for the success of this role

Benefits Include:

• Compensation: $21.30/hour, plus applicable service charge percentage
• 13 Days Paid Time Off + 10 Paid Holidays/year
• Medical, Dental, & VisionInsurance
• 401K Retirement Savings Plan, plus Employer Match Program
• Complimentary Room Nights and Discounted Rates
• Complimentary Meals in our Employee Cafeteria
• Complimentary Uniform Care & Dry Cleaning
• Employee Assistance Program
• Investment in your Wellbeing
• Paid Parental Leave & Short-Term Disability
• Life Insurance
• Bereavement & Jury Duty Pay
• FMLA & WA State Leave
• Personal, Medical, & Military Leave options
• Tuition reimbursement
• Training Programs; Growth & Development Opportunities

Learn more about our property and what it is like to work at Four Seasons by visiting:

http://www.fourseasons.com/seattle

Seattle Hospitality Careers | Four Seasons Hotel Seattle

Four Seasons is an Equal Opportunity, Aff Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal