Room Service Server

Heritage Hotels & Resorts, Inc.; Santa Fe (NM); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Employee discounts

Complimentary meals

Free parking

Growth opportunities

New Mexico pride

Job summary

Heritage Hotels & Resorts, Inc. in Santa Fe, NM is seeking a Room Service Server to deliver in-room dining with warmth and professionalism, ensuring guests receive timely, polished service.

You will answer menu questions, make recommendations, maintain sanitation standards, and work across shifts to support a seamless dining experience while upholding safety and hotel standards.

Qualifications

• Strong communication and guest-relations skills.
• Attention to detail and polished presentation.
• Excellent time-management to ensure prompt service.
• Ability to work independently and stay organized.
• Strong problem-solving and guest-issue resolution.
• Professionalism, reliability and accountability.
• Familiarity with sanitation and safety practices.

Responsibilities

• Deliver in-room dining orders with prompt, polished presentation.
• Answer menu questions and provide knowledgeable recommendations
• Verify guest identification for alcohol service where required
• Maintain sanitation and safety standards during service
• Provide friendly, professional interaction with guests and team members

Skills

Strong communication

Attention to detail

Time management

Independent work

Problem solving

Professionalism

Customer service

Safety awareness

Education

High school diploma or equivalent

Job description

Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico's premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy delivering thoughtful, detail-oriented service, we invite you to grow with us.

Why This Role Matters

The Room Service Server plays an important part in creating the kind of stay guests rave about, bringing comfort, convenience, and a personal touch right to their door. This role matters because you help transform a simple meal into a relaxing, memorable in-room experience that reflects the hotel's commitment to exceptional hospitality. By delivering orders with care, professionalism, and attention to detail, you ensure guests feel valued and well taken care of throughout their stay. Your ability to provide warm, seamless service directly enhances guest satisfaction and helps shape the overall impression of the property in a meaningful way.

What You'll Do

• Deliver prompt, polished in-room dining service with attention to presentation
• Answer menu questions and provide knowledgeable recommendations by phone
• Ensure responsible alcohol service and verify guest identification
• Maintain sanitation, safety and cleanliness standards throughout service
• Provide friendly, professional interaction with guests and team members

Why You'll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• Strong communication skills with a warm, professional guest-service approach.
• Ability to deliver items with care, attention to detail, and polished presentation.
• Excellent time-management skills to ensure prompt and efficient service.
• Ability to work independently and stay organized while managing multiple orders.
• Strong problem-solving skills and the ability to respond calmly to guest requests.
• High level of professionalism, reliability, and personal accountability.
• Ability to maintain cleanliness and follow all sanitation and safety guidelines.
• Comfortable navigating guest floors, carrying trays or items, and working in a fast-paced environment
• High school diploma or equivalent experience or training required.
• Previous experience in hospitality, food service, or customer service preferred.
• Familiarity with basic food handling & sanitation practices.
• High volume and/or fine dining experience preferred.
• Current New Mexico Food Handler Certification and Alcohol Server Certification required.
• Able to carry, pull, push weight up to 40+ pounds with or without assistance.
• Availability to work nights, weekends and holidays as needed.