Room Service Server

Cheeca Lodge & Spa; Islamorada (FL); On-site; USD 33,062,000 - 57,859,000; Full time

Job summary

Cheeca Lodge & Spa in Islamorada, FL is seeking a courteous Room Service Server to receive orders, prepare and deliver items to guestrooms with attentive, friendly service.

Candidates should know menus and specials, upsell items to guests, maintain a neat uniform and professional appearance, and communicate clearly with the kitchen and guests.

Qualifications

• Upselling knowledge to guests to increase revenue.
• Solid knowledge of menu items and daily specials.
• Strong hospitality mindset with a focus on guest satisfaction.

Responsibilities

• Receive orders, prepare and deliver items to guestrooms.
• Deliver service in an attentive, courteous and efficient manner.
• Maintain high standards of personal appearance and grooming, including proper uniform and nametag.

Skills

Upselling

Menu knowledge

Guest service

Professional appearance

Job description

• Prepare station in anticipation of the day's business.
• Stock work areas with China, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished.
• Check VIP list, and communicate orders to the kitchen and the next room service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards.
• Retrieve trays on a timely basis.
• Ensure quality of food - beverage being delivered and communicate with Manager/Captain/Kitchen.
• Prepare and deliver amenities and replenish as needed.
• Perform opening and closing duties according to established sidework checklist.
• Have a thorough knowledge of menus and current specials and upsell items to guests.
• Answer the telephone while maintaining the established standards.
• Approach all encounters with guests and employees in a friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag
  when working.
• Team members must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

Qualifications

The Room Service Server is responsible for receiving orders, preparing orders and delivering items to guestrooms in an attentive, courteous and efficient manner.

Salary Range

NA