Room Service Order Taker

Hyatt; Kansas City (MO); On-site; USD 18,000 - 25,000; Full time

Job summary

Hyatt Hotels Corporation seeks a hospitality host to welcome and serve guests, delivering an exceptional drinking and dining experience. You will bring personal flair and style to interactions, creating lasting memories for guests.

Ideal candidates have a relevant degree or diploma in Hospitality or Tourism management, and a minimum of 2 years in hotel operations with strong customer service, communications and interpersonal skills.

Qualifications

• Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships.
• Minimum 2 years work experience in hotel operations.
• Good customer service, communications and interpersonal skills are a must.

Responsibilities

• Host and serve all guests, ensuring an exceptional drinking & dining experience.
• Bring restaurant concepts to life with personal flair and style when interacting with guests.
• Upsell and cross-sell Food & Beverage combinations.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Hospitality or Tourism management degree/diploma

Job description

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"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Toensure that the guests are offered the highest level of personalized service atall times and to report guest complaints or problems to supervisors if noimmediate solution can be found and assure follow up with guests. Awareness ofhotel activities and a proper handover of the pending points for next shift’sfollow up and action is crucial.

Toprovide a courteous, professional, efficient and flexible service at all times,to perform opening and closing procedures established for the Place of Work asassigned, to monitor operating supplies and reduce spoilage and wastage, tohandle cash and credit card payments. To have a thorough understanding andknowledge of all Food and Beverage related services and products and, to havethe ability to recommend Food & Beverage combinations, to upsell andcross-sell.

General responsibilities are to maintain a high standard ofgrooming and hygiene at all times, to maintain a good rapport and workingrelationship with colleagues and all other departments. Full support toSupervisors and team is essential, for any other reasonable duties andresponsibilities that are assigned.

Qualifications

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our restaurant concepts to life by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

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