Chinese Commi

Hyatt Hotels; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

The Seabird Ocean Resort and Spa in Oceanside, CA is seeking a friendly Front Office Associate to welcome guests and ensure a memorable stay. You will be flexible, professional and able to rotate across subdepartments within the Rooms division as needed.

Responsibilities include greeting guests, handling check-ins/outs, upselling services, reporting issues, balancing cash, and maintaining guest communications to guarantee satisfaction for all guests throughout their stay.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Strong customer service, communications and interpersonal skills required.

Responsibilities

• Greet guests and ensure an exceptional staying experience.
• Assist with check-ins and check-outs; upsell hotel services as appropriate.
• Report guest complaints and coordinate with supervisors for timely resolution.
• Balance cash, process remittances, and perform opening/closing procedures.
• Maintain awareness of hotel services and promotions; coordinate handover between shifts.

Skills

Customer service

Interpersonal skills

Communication skills

Education

Diploma in Hospitality or Tourism management

Job description

Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off.

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager - Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

The Seabird Ocean Resort and Spa | Oceanside , CA , US

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