Server

Virgin Hotels; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Virgin Hotels New Orleans seeks a hospitality teammate to deliver outstanding guest service in a fast-paced setting. You will greet guests, take and deliver food and beverage orders, and help create memorable experiences for every visitor.

Ideal candidates are flexible, physically able to lift 30 lbs, stand for long periods, and communicate clearly in English. A high school diploma, valid Food Handler Card, and TIPS certification are preferred. Join our fun, guest-focused team.

Qualifications

• Excellent guest service and communication skills are required.
• Ability to work in a dynamic team and maintain hygiene standards.
• Flexible schedule with physical stamina for long shifts.

Responsibilities

• Learn and retain food & beverage and menu knowledge.
• Take and deliver food and beverage orders.
• Use excellent communication with guests and staff.
• Maintain a clean, organized work environment and stock supplies.
• Clear tables and assist with service to ensure guest satisfaction.
• Describe details of dishes and beverages to guests at delivery.

Skills

Guest service

English communication

Team player

Hygiene awareness

Customer focus

Education

High school diploma

Job description

Who We Are

We love what we do and what we do is important! We believe that everyone should leave feeling better – this means not just our guests, but also our teammates. Everyone should go home feeling better because they learned something new, or had fun working that day. Therefore, we hire unique individuals who work together to create amazing experiences for our guests. We recognize that every member of the team contributes to the success of the whole hotel. No-one is more important than anyone else, and unless we are in it together, we can’t create that special experience for our guest.

Your Mission

Should you choose to accept it …

Responsibilities will include delivering outstanding guest service to the guests and the team by offering timely, efficient, knowledgeable, warm and truly remarkable service. Listen, record, communicate and deliver food & beverage items based on requests, guest history and preferences. Be enthusiastic and use your talents to sell our experience to our guests.

In addition, i f you consider yourself a hospitality professional and have a passion for making people happy with your special skills , then this job is surely for you! If you can communicate, coordinate and work well with other teammates in serving our guests, then you will have a successful career with us. Most of all, we want you to have FUN since you play a huge role in creating that memorable guest experience!

The Nitty-Gritty

What exactly you will be doing…

Responsibilities

In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide “out of this world” customer service experience for our guests :

• Learn and retain food & beverage and menu knowledge
• Take and deliver food and beverage orders
• Use excellent communication skills with guests, staff including verbal, written and body language
• Maintain a clean, hygienic and organized work environment including stocking of supplies, polishing cutlery/glassware, folding napkins, cleaning menus, sanitizing tables, etc.
• Clear tables, carry plates to dishwashing area
• Execute fabulous guest service
• Prepare basic, non-alcoholic beverages such as coffee, water, iced tea, etc.
• Enthusiastically describe details of food dishes and beverages at time of delivery to guests
• Be a team player!

What qualities are we looking for?

You got skills? If you are able to perform the following, then you have come to the right place…

• Lift and carry 30 lbs , carry and balance plates, cocktail tray on a regular and frequent basis
• Stand for periods of 8-10 hours
• Work with others like a rock star, while constantly advocating for your guests
• Ability to communicate clearly in verbal and written English
• Comply with all safety and health department procedures, as well as, all state and federal laws
• Maintain a neat, clean and well-groomed appearance per hotel standards
• Bend, squat and stretch in areas of limited space to perform cleaning, organization and other duties
• Adhere to hotel policies including but not limited to attendance, safety, behavior

Background Must-have

• Current, legal and unrestricted ability to work in The United States
• Ability to work a flexible schedule
• High school or equivalent education required.
• Food Service Handler Card and TIPS certification that is currently valid for a minimum of at least 6 months
• Preferred : 1-2 years’ experience in a full service hospitality establishment

Seeking candidates with a flexible schedule.