Room Service Cash Order Taker - Requisition #210038

Infor; Temecula (CA); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Pechanga Resort Casino in Temecula, CA is seeking an Order Taker to handle telephone guest orders for food and beverages, ensuring courteous and accurate service and smooth operation.

Responsibilities include taking orders, upselling items, entering orders into the POS, handling cash, assisting servers, and maintaining daily paperwork; must meet GED and 6 months to 2 years related experience.

Qualifications

• GED or high school diploma required.
• Six months to two years of related experience preferred.
• Ability to take guest orders by phone and enter them accurately into the POS.

Responsibilities

• Answer the phone to take orders from guests in the hotel rooms.
• Display full knowledge of food and beverage available; upsell items.
• Enter guest orders correctly into the POS system.
• Handle cash transactions, give change, and complete daily paperwork.
• Assist food servers with table setup and service needs.
• Monitor amenity paperwork and guest arrivals for on-time delivery.
• Complete assigned daily and weekly tasks.
• Keep work area clean and organized.
• Perform other duties as assigned.

Skills

Phone handling

Customer service

Upselling

Cash handling

Education

GED

Tools

POS system

Job description

GENERAL SUMMARY
Receive telephone orders from guests and enter them correctly. Ensure courteous, prompt and knowledgeable Order Taking of food and beverage orders to ensure total satisfaction of our guests’ experience. Cooperates with and assists coworkers in achieving goals of the department. Follows all appropriate policies and procedures of the department while striving to improve the standard of operation.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

• Answering the phone to take orders from guests in the hotel rooms.
• Display full knowledge of food and beverage available in the outlet. Suggestively up sell additional items.
• Correctly enter guest order into point of sale system.
• Complete cash transactions including: making change, counting the cash draw, and filling out daily paperwork.
• Help food servers set up their tables.
• Hourly Opera checks to maintain an updated amenity paperwork and track guest arrivals for on time delivery.
• Complete assigned daily and weekly tasks.
• Keep work area clean and organized.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities.

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QUALIFICATIONS AND GUIDELINES________________________________________

EDUCATION/EXPERIENCE/TRAINING

A High School degree of general education degree (GED) required; minimum of six (6) months to two (2) years of related experience required.