Room Service Manager

Four Seasons; Boston (MA); On-site; USD 85,490 - 89,115; Full time

Benefits offered by this job

FREE Medical, Dental and Vision Insurance

401(k) Retirement Matching Plan

Employee Travel program

Educational assistance programs

Complimentary Life insurance

Vacation & Paid Sick Time Off

Complimentary Employee Meals

Job summary

Four Seasons in Boston is looking for a Room Service Manager to lead the Room Service Department, ensuring exceptional quality and service for guests. This role involves training and motivating staff, managing food quality, and controlling department expenses.

Ideal candidates have a relevant college degree and 2-3 years of management experience in Food & Beverage. The position offers a competitive salary range and comprehensive benefits, including medical insurance and a 401(k) plan.

Qualifications

• Two to three years of management experience in Food & Beverage.
• Requires familiarity with operational standards and procedures.

Responsibilities

• Select, train, and motivate staff in the Room Service Department.
• Ensure quality of food items and provide excellent guest service.
• Work with the Director of Food & Beverage on menu design.
• Control labor and operating expenses for the department.

Skills

Knowledge of food & beverage service

Cost control

Labor control

Management experience

Computer proficiency

Education

College degree in hotel/restaurant management

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.

About the location

Located in the heart of the Back Bay, Four Seasons Hotel One Dalton Street, Boston’s glass skyscraper soars above the city as the third tallest building in Boston. The Hotel’s 215 spacious guest rooms and suites feature floor‑to‑ceiling windows with views across the city. Other amenities include The Wellness Floor, a five‑star urban spa destination; chic restaurants including brunch hotspot One+One; Trifecta, the stunning restaurant and cocktail lounge featuring Boston’s best cocktails and delicious New England fare; and more than 10,000 square feet of dedicated meeting and event space. One Dalton is also home to 160 beautifully designed private residences that boasts unobstructed views of the city, Charles River, Boston Harbor and out to the Berkshire Mountains and shores of Cape Cod.

The Opportunity

Four Seasons Hotel One Dalton Street, Boston is currently looking for a Room Service Manager!

Essential Functions Of The Job

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met: long‑range strategic planning for outlet operation.
• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for 24‑hour a day in‑room dining and in‑room private bar services.
• The ability to work closely with the Director of Food & Beverage and Executive Sous Chef to design effective menu and amenity options while ensuring excellent product quality at a fair price and attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.

Who We Look For

We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.

Knowledge And Skills

• College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
• Experience: Two to three years previous experience in management position in Food & Beverage.
• Skills and Abilities: Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures. Working knowledge is generally learned on‑the‑job.
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting.
• Requires ability to operate computer equipment and other food & beverage computer systems.
• Requires reading, writing and oral proficiency in the English language.

Visa Requirements

Visa sponsorship is not available. Must already be legally permitted to work in the United States. Applicants without valid work authorization for the United States will not be considered. US work authorization is required unless candidate is currently in a managerial position at a Four Seasons location. Current Four Seasons managers may qualify for L‑1 visa sponsorship.

Some Benefits Four Season Employees Enjoy

• Salary Range: $85,490 - $89,115.60
• FREE Medical, Dental and Vision Insurance for you and your eligible dependents, after 30 days
• 401(k) Retirement Matching Plan
• Ability to experience our hotels as a guest through the Employee Travel program
• Educational assistance programs, as well as in‑house training workshop for all employees
• Complimentary Life insurance
• Vacation & Paid Sick Time Off
• Complimentary Employee Meals

Four Seasons is an Equal Opportunity, affirmative action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Under Massachusetts law, an employer may not require or demand a condition of employment to submit to or take a lie detector or similar test. An employer who violates this law shall be subject to criminal penalties and civil liability.