Room Service Manager

Four Seasons; Beverly Hills (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Robust benefits plan

Job summary

Four Seasons Beverly Wilshire is seeking a Room Service Manager to lead the Room Service, Private Bar and Pool teams in a luxury setting in Beverly Hills. This full-time role focuses on guest satisfaction, staff leadership and operational excellence.

Responsibilities include scheduling, budgeting, inventory, menu and wine knowledge, and collaborating with executive chefs and managers. Strong English, 2 years experience, and commitment to Four Seasons standards are required.

Qualifications

• Minimum 2 years of experience in hospitality or hotel room service.
• Ability to operate computer systems.
• Fluent in English; reading and writing required.

Responsibilities

• Plan, organize, and direct work of Room Service, Private Bar and Pool departments.
• Schedule, purchase, inventories and related duties for F&B.
• Maintain high standards of guest satisfaction and professional appearance.
• Lead, train, coach, and discipline department staff.
• Coordinate private bar experiences and wine knowledge.
• Control labor and expenses; ensure compliance with company policies.

Skills

Customer service

Team leadership

English proficiency

Restaurant operations

Tools

Computer systems

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location:

Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite — and it’s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.

Room Service Manager

Full Time

Beverly Wilshire, Beverly Hills, A Four Seasons Hotel

The Beverly Wilshire, Beverly Hills, A Four Seasons Hotel is looking for a Room Service Manager who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The HR Coordinator reports to the Human Resources Manager. Work authorization for the location is required.

Join Our Team

In captivating Beverly Hills with Rodeo Drive boutiques glittering at the doorstep, this legendary Los Angeles landmark buzzes with renewed vitality. Offering tradition and trend, peaceful privacy and lively sophistication, Beverly Wilshire wants YOU to be part of our talented team of individuals who provide thoughtful Four Seasons care to warm every moment.

Responsibilities

The Room Service Manager Plan, organize, control and direct the work of employees in the Room Service Department, Private Bar Department and Pool Department while ensuring guest satisfaction. Responsible for scheduling, purchasing, inventories and any additional assignments related to the Food and Beverage division. Works quickly in fast paced environment and ability to handle multiple tasks at once.

• Select, train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department to ensure that established cultural and core standards are met.
• Must work with Division Head to accomplish long-range strategic planning for outlet operation.
• Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts.
• Be able to describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits to all teams.
• Coordinate and execute private bar experience including drink specials and new or rotating products.
• Work with Director of Spa to create an innovative Restaurant experience in the Pool Deck.
• Ensure menu items are priced appropriately, analyzed for efficiencies, and updated accordingly.
• Maintain inventory of the private bar stock to ensure quality and freshness of product.
• Work closely with the Division Head, Assistant Managers, Executive Chef and Sous Chefs to design effective menu and amenity options while ensuring excellent product quality at a fair price.
• Attend regular operational meetings to ensure effective coordination and cooperation between departments.
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control.
• Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed.
• Process the payroll and gratuity reports as required.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co‑workers and supervisors.
• Ensure entire team adheres to all meal break policies and procedures.
• Adhere to all wage and hour requirements for the team.
• Ensure areas of responsibility are kept to the higher standards of cleanliness, sanitation and Ecosure Audit.
• Create a work environment that supports Diversity, Inclusion and Belonging.
• Follow all guidelines, processes and procedures of Lead With Care, local, federal and state mandates.

Preferred Qualifications And Skills

We are looking for individuals who have a passion for customer service. Requires ability to operate computer equipment and computer systems. Previous experience of 2 years preferred. Previous union experience desired. Applicants are required to have high analytical and organizational skills. Speaking, writing and reading English is required. This position requires an applicant with a flexible schedule and the ability to work different shifts and some weekends and holidays.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Salary Range: $90,000.00- $100,000.00

Four Seasons is an Equal Opportunity, Aff…? Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please