Room Service Host

Lifespan; Providence (RI); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in healthcare is seeking a dedicated Room Service Host to join their team. This part-time position involves effectively communicating with patients and staff to ensure meal orders are accurately taken and delivered. The ideal candidate will possess strong interpersonal skills and a commitment to customer service, ensuring patient satisfaction is always a priority. Join a supportive team environment where your contributions will make a meaningful impact on patient care. If you have a passion for service and a desire to work in a dynamic setting, this opportunity is perfect for you.

Qualifications

• Ability to read and communicate effectively in English.
• Minimum of one year of food service or customer service experience required.

Responsibilities

• Communicate with patients to obtain meal choices and enter them into the system.
• Verify patient satisfaction and assist with meal service problems.
• Maintain cleanliness and safety in the work environment.

Skills

Effective Communication

Customer Service

Basic Math Skills

Interpersonal Skills

Basic Computer Skills

Education

High School Diploma or Equivalent

Tools

CBORD System

Job description

Summary:
Under the general supervision of the Patient Services Director and management team, the Room Service Host is responsible for effectively communicating in a timely and courteous manner with patients, family members, and staff when distributing menus to new admissions, obtaining meal choices, and delivering/collecting patient trays, snacks, and tube feeding products. The role also involves coordinating with nursing staff regarding patients' diets and meal delivery.

Responsibilities:
- Communicate effectively and courteously with patients, nursing, and family members to obtain meal choices and enter them into the CBORD computerized Room Service tablet system.
- Verify patient satisfaction, identify meal service problems, and assist with missed meal reports.
- Communicate with dietitians or dietetic technicians about poor patient food/beverage/supplement intake.
- Handle patient requests for special diets or diet education.
- Accurately enter and update all meal selections, orders, preferences, and special requests in the CBORD system, maintaining current patient diet information.
- Take verbal meal orders from patients unable to do so and enter them into CBORD On Demand.
- Maintain a clean and sanitary work environment, perform cleaning, waste disposal, and equipment operation duties as per departmental policies, including monitoring and restocking supplies.
- Check refrigerators and storage areas for cleanliness and discard out-of-date products.
- Identify and react to safety hazards promptly.
- Deliver patient nourishments, snacks, and tube feeding products.
- Collaborate effectively within a team environment.
- Perform other duties as assigned, including potentially serving as a Room Service Call Representative as needed.

Other information:
BASIC KNOWLEDGE:
- Ability to read and communicate effectively in English.
- Basic math skills: addition, subtraction, multiplication, division, percentages, using whole numbers, fractions, and decimals.
- High school diploma or equivalent preferred.
- Strong interpersonal, communication, and customer service skills.
- Basic computer skills.

EXPERIENCE:
- Minimum of one year of food service or customer service experience required.
- CBORD experience preferred.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:
- Mostly standing and walking; may involve repetitive motions, reaching, pulling, and pushing.
- Ability to communicate effectively via speech, sight, and hearing through various means.
- Ability to lift up to 35 lbs.
- Exposure to patient environment.

Brown University Health is an Equal Opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: Rhode Island Hospital, Providence, RI

Work Type: Part-Time

Shift: Shift 4

Union: IBT

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