Room Service Coordinator: Elevate Guest Experiences

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401(k) retirement plan

Paid time off

Wellness programs

Uniforms provided

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel is seeking a Room Service Coordinator to join our hospitality team in Minnesota. You will take and deliver room service orders, ensure guest satisfaction, and support a range of service tasks to ensure a memorable stay.

Starting pay is up to $15.00 per hour with tips; shifts available include 1st and 2nd. The role emphasizes customer service, accuracy, and teamwork in a fast-paced hotel setting.

Qualifications

• Six months cashier/food service experience.
• Ability to read, write and speak English clearly.
• Basic math skills.

Responsibilities

• Delivers food orders to hotel rooms. Presents bill to guests.
• Takes telephone food orders from hotel guests and enters into POS system.
• Prepares service cart for food order.
• Restocks room service carts. Orders supplies as needed.
• Performs room sweep to check for room service orders and processes appropriately.
• Removes soiled room service trays and disposes of dishes/linens.
• Enters and reconciles guest checks into database. Processes transactions pertaining to food charges. Reconciles cash drawer at the end of shift.
• Maintains cleanliness/orderliness of work area.

Job description

Mystic Lake Casino Hotel is seeking a Room Service Coordinator to join our hospitality team in Minnesota. You will take and deliver room service orders, ensure guest satisfaction, and support a range of service tasks to ensure a memorable stay.

Starting pay is up to $15.00 per hour with tips; shifts available include 1st and 2nd. The role emphasizes customer service, accuracy, and teamwork in a fast-paced hotel setting.