Room Service Coordinator

Mystic Lake Casino Hotel; Prior Lake (MN); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Benefits package

401(k) retirement plan

Paid time off

Wellness programs

Uniforms provided

Tuition reimbursement

Job summary

Mystic Lake Casino Hotel is seeking a Room Service Coordinator to join our hospitality team in Minnesota. You will take and deliver room service orders, ensure guest satisfaction, and support a range of service tasks to ensure a memorable stay.

Starting pay is up to $15.00 per hour with tips; shifts available include 1st and 2nd. The role emphasizes customer service, accuracy, and teamwork in a fast-paced hotel setting.

Qualifications

• Six months cashier/food service experience.
• Ability to read, write and speak English clearly.
• Basic math skills.

Responsibilities

• Delivers food orders to hotel rooms. Presents bill to guests.
• Takes telephone food orders from hotel guests and enters into POS system.
• Prepares service cart for food order.
• Restocks room service carts. Orders supplies as needed.
• Performs room sweep to check for room service orders and processes appropriately.
• Removes soiled room service trays and disposes of dishes/linens.
• Enters and reconciles guest checks into database. Processes transactions pertaining to food charges. Reconciles cash drawer at the end of shift.
• Maintains cleanliness/orderliness of work area.

Job description

Come join our Hospitality Team! Here at Mystic Lake our food and beverage roles are different than any other! We recognize this is more than “just a job,” this is a path in your career; we believe in educating, training, and growing our team members. While working as a Room Service Coordinator you will use your customer service skills to ensure that our guests have a memorable and tasty experience by taking and delivering room service orders! Whatever your career goals may be, let Mystic Lake help get you there!

Starting pay up to $15.00 an hour with tips*

• Based on shift.

Shifts Available: 1st and 2nd Shift

Job Overview

Applies high guest service standards. Takes and delivers room service orders. Additional supporting tasks as assigned.

Illuminate Your Future: What You'll Do:

• Delivers food orders to hotel rooms. Presents bill to guests.
• Takes telephone food orders from hotel guests and enters into P.O.S. system.
• Prepares service cart for food order.
• Restocks room service carts. Orders supplies as needed.
• Performs room sweep to check for room service orders and processes appropriately.
• Removes soiled room service trays and disposes of dishes/linens.
• Enters and reconciles guest checks into database. Processes transactions pertaining to food charges. Reconciles cash drawer at the end of shift.
• Maintains cleanliness/orderliness of work area

Required Experience

• Six months cashier/food service experience.
• Ability to read, write and speak English clearly.
• Basic math skills.

Outstanding Benefits & Awesome Perks

Enjoy competitive weekly pay, outstanding benefits, and advancement opportunities at the SMSC Gaming Enterprise. Eligible Team Members are offered a comprehensive benefits package include medical, dental, life and disability insurance, onsite medical clinics and pharmacy, 401(k) retirement plan, paid time off, wellness programs and more. Plus, take advantage of perks like discounts on childcare, fuel, bus passes and fitness membership, free uniforms and free uniform cleaning, and tuition reimbursement.

Who We Are

We're not just in the business of entertainment; we're in the business of crafting unforgettable experiences. We believe in the power of possibility, to unite and uplift, rallying around every triumph, big and small. At Mystic Lake and Little Six, every moment is a chance to be the experience.

Different backgrounds, different strengths, and different passions, we value the diversity that everyone brings to the table. Our values are a direct reflection of the diverse communities that we proudly serve, represent, and invest in. We invite you to the place to learn, grow, thrive and lead. Let's create moments that matter, celebrate diversity, and build a brighter future for all.

Be the Experience. Be Bold. Be Mystic.