Concierge

Cottage Health; Goleta (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Cottage Health in Goleta, California, is seeking a Concierge for the Customer Care department. The role involves promoting a culture of safety and providing concierge services to guests, acting as a greeter and navigator within the hospital.

The ideal candidate should have interim computer skills, customer service experience, and preferably some college coursework. Cottage Health values service excellence and has a strong commitment to community health.

Qualifications

• Preferred: 2 years of general college coursework.
• Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Minimum: 2 years of front of the house or guest service-related experience.

Responsibilities

• Promote a culture of safety, service excellence, and hospitality.
• Provide concierge services to guests, acting as a greeter and navigator.
• Contribute to service enhancement programs like Benefactor/Special Guest.

Skills

Intermediate computer skills

Bilingual skills

Basic knowledge of medical terminology

Customer service skills

Education

2 years of general college coursework

Tools

Excel

Word

MS Outlook

Job description

Goleta Valley Cottage Hospital seeks a Concierge for their Customer Care department responsible for promoting an overall culture of safety, service excellence and authentic hospitality by providing concierge services to our guests. Serves as a greeter, screener, and navigator to those attempting to enter the hospital and a conduit for patients to the admitting staff or the relevant service line. Contributes to the guest experience by helping create and/or working within service enhancement programs such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, Loan Out Program, etc.

Qualifications

Education

• Preferred: 2 years of general college coursework.

Technical Requirements

• Minimum: Intermediate computer skills = 70% or above with Excel, Word & 35 wpm.
• Preferred: Intermediate user of MS Outlook. Knowledge of basic medical terminology and hospital services. Basic knowledge of insurance carriers and types of medical coverage. Bilingual skills.

Years of Related Work Experience

• Minimum: 2 years of front of the house or guest service-related experience.
• Preferred: Service experience at a four diamond property or higher within less than 24 months of hire.

About Us

Cottage Health is a leading acute care hospital system, located on the central coast of California, widely known for our superior patient care, innovation, medical research and education. Our health system operates primarily in Santa Barbara, CA, since 1888, and consists of three acute care hospitals, a Rehabilitation Hospital, multiple clinics and a multi-site Urgent Care system. Our mission is to serve the central coast communities with excellence, integrity, and compassion. Every day we touch thousands of lives in many different ways, resolute in our mission to put patients first. We take pride in helping our patients get back to living their lives - in the places they love.

EEO Statement

Cottage Health is an Equal Opportunity Employer. Cottage Health applicants are considered solely based on their qualifications, without regard to race, color, ethnicity, religion, age, gender, transgender, gender expression and identity, national origin, ancestry, disability, sexual orientation, marital status, military status or any other classification protected by law. This policy applies to all aspects of the relationship between Cottage Health and an applicant or employee. Cottage Health is committed to upholding discrimination‑free hiring practices. We strive to cultivate an environment where exceptional people bring diverse perspectives and find belonging, support and connection to their work.

Any Cottage Health applicants who require assistance or reasonable accommodations during the application process may request the need for accommodation with the Recruiter.

Pay for non-physician positions is determined based on related years of experience and internal equity. Eligible employees may also receive additional forms of compensation, including shift differentials, on-call pay, incentive pay, and bonus opportunities, where applicable. Manager and above positions may participate in Cottage Health's annual management incentive program. Physician compensation is determined based upon specialty and may include bonus potential. For more information on our comprehensive Total Rewards offerings, please visit https://cottagehealth.org/careers/total-rewards.

If you're already a Cottage Health employee, please apply on this link only.