Hotel Room Service Attendant

Avion Hospitality; Kansas City (MO); On-site; USD 28,000 - 38,000; Full time

Job summary

Avion Hospitality in Kansas City, MO is seeking a Room Service Runner to deliver high-quality service to guests and servers while upholding cleanliness and sanitation standards.

The role emphasizes friendly, professional guest interactions, accurate handling of orders and payments, and teamwork within the hotel’s food and beverage operations. Hours vary; strong personal presentation and adherence to hotel policies are required.

Qualifications

• Ability to convey information clearly to guests and colleagues.
• Ability to evaluate options quickly and act decisively.
• Resilience in high-pressure service environments.

Responsibilities

• Provide friendly, service-oriented guest interactions.
• Maintain attendance and appearance per hotel standards.
• Prepare and assist with opening/closing side work.
• Serve food and beverages in a warm, professional manner.
• Keep room service and cafe areas clean and organized.
• Follow portion control and POS procedures accurately.
• Assist in cafe/lobby during peak periods.
• Perform other duties as assigned by management.

Skills

Clear communication

Decision making

Stress management

Active listening

Numeracy

Teamwork

Job description

Description

The Room Service Runner is responsible for providing the highest quality service to guests and servers while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation.

Job Duties

• Approach all encounters with guests and associates in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
• Always comply with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Perform opening and closing side work according to Avion Hospitality standards to ensure that guests are served promptly and efficiently.
• Serve guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
• Ensure that the room service area and Cafe wait station is kept clean and tidy.
• Follow Avion Hospitality's portion control and checking procedures precisely.
• Be familiar with the operation of the P.O.S. system.
• Carry out cashiering functions in closing checks and servicing the guest.
• Follow all state liquor laws.
• Maintain a warm, friendly demeanor at all times.
• Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
• Assist as needed in the Cafe/Lobby Lounge during peak periods.
• Perform any other duties as requested by management.

Requirements

Job Requirements

• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.
• Must maintain composure and objectivity under pressure.