Room Service Concierge

Pyramid Global Hospitality; Roanoke (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Room Service Server to join our team at Stonewall Resort. You will take guest orders by phone, deliver food and beverages to guest rooms, and ensure accurate orders while providing superior service.

This role requires a high school diploma, one year restaurant experience, cash handling ability, and excellent English communication. Pyramid offers equal opportunity employment and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• One year restaurant experience.
• Cash handling experience.
• Pleasant phone personality.
• Excellent communication skills.
• Ability to read, write and speak clearly and accurately in English.

Responsibilities

• Answers phone and handles telephone orders professionally.
• Inputs data into Agilisys system.
• Makes change while keeping an accurate and secure bank.
• Make copies of all paperwork and check daily.
• Make food deliveries to guest rooms.
• Keep clipboard full.
• Organize wine case, empty all wine and soda boxes unless otherwise marked.
• Re-order business cards when low.
• Responsible for ordering office supplies, including pencils, pens, paper, Micros paper rolls, etc.
• Polish glasses.
• Responsible for doing a receiving order for paper goods, plastic products, tea, coffee, soda syrup, condiments, etc.
• Complete an inventory on all wine/alcohol monthly.
• Respond to any reasonable task assigned by supervisor or manager.
• Help out in other areas of food and beverage as needed.
• Makes, wraps, and delivers amenity baskets.
• Cleans and organizes the work area.
• Help expo/run food as needed when available during shift and busy times.
• Help servers with tasks as needed during busy times (make tea, roll silverware, polish silverware, expo food, run food, etc.).
• Help keep sauce fridge stocked and clean.

Skills

Cash handling

Phone communication

English proficiency

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a motivated Room Service Server to join our team at Stonewall Resort. You will take guest orders by phone, deliver food and beverages to guest rooms, and ensure accurate orders while providing superior service.

This role requires a high school diploma, one year restaurant experience, cash handling ability, and excellent English communication. Pyramid offers equal opportunity employment and a supportive team environment.