Room Service Server

Pyramid Global Hospitality; Roanoke (VA); On-site; USD 25,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a motivated Room Service Server to join our team at Stonewall Resort. You will take guest orders by phone, deliver food and beverages to guest rooms, and ensure accurate orders while providing superior service.

This role requires a high school diploma, one year restaurant experience, cash handling ability, and excellent English communication. Pyramid offers equal opportunity employment and a supportive team environment.

Qualifications

• High school diploma or equivalent.
• One year restaurant experience.
• Cash handling experience.
• Pleasant phone personality.
• Excellent communication skills.
• Ability to read, write and speak clearly and accurately in English.

Responsibilities

• Answers phone and handles telephone orders professionally.
• Inputs data into Agilisys system.
• Makes change while keeping an accurate and secure bank.
• Make copies of all paperwork and check daily.
• Make food deliveries to guest rooms.
• Keep clipboard full.
• Organize wine case, empty all wine and soda boxes unless otherwise marked.
• Re-order business cards when low.
• Responsible for ordering office supplies, including pencils, pens, paper, Micros paper rolls, etc.
• Polish glasses.
• Responsible for doing a receiving order for paper goods, plastic products, tea, coffee, soda syrup, condiments, etc.
• Complete an inventory on all wine/alcohol monthly.
• Respond to any reasonable task assigned by supervisor or manager.
• Help out in other areas of food and beverage as needed.
• Makes, wraps, and delivers amenity baskets.
• Cleans and organizes the work area.
• Help expo/run food as needed when available during shift and busy times.
• Help servers with tasks as needed during busy times (make tea, roll silverware, polish silverware, expo food, run food, etc.).
• Help keep sauce fridge stocked and clean.

Skills

Cash handling

Phone communication

English proficiency

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes [Benchmark Resorts & Hotels](https://protect.checkpoint.com/v2/r01/ https:/www.benchmarkresortsandhotels.com.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU1MzY6NGQ0NTM0ZTA3N2MxZDMwMzYwN2UzZTg5NzdkZmRmYTY0MTMwNzI2OWQ4MGNhYTAxMTFjNzE3ZGE3ZmYxMjcwYjpwOlQ6VA), a collection of distinctive independent properties; [Axiom Hospitality](https://protect.checkpoint.com/v2/r01/ https:/www.axiomhospitality.com/.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OjYzYzY6NzU5OTcyYmNhNWU0YTFmMGZlYjE5NTk5MDY1OGNkMmY5NzA3YzEyNjk3NGZiYmFiZWNiN2FmMjBkNjk3MWRlYjpwOlQ6VA)), our European hotel management company; [PYRAMIDWORKS](https://protect.checkpoint.com/v2/r01/ https:/www.pyramidworks.com/.YXAzOndoZWVsb2Nrc3RyZWV0Y2FwaXRhbDpjOm9mZmljZTM2NV9lbWFpbHNfYXR0YWNobWVudDpkYjgwNmI2MmZhYWVhMjYxMjdiYzY5ZjE3ZjQ3YjJlOTo3OmU3NzA6MzJhNjAzYjdjZjU4NThiMDA2ZmExNmI1ZWNmMzhjZTFlYjI4ZDI2ZThiNzcxZGUyZDlmMTIxZTkxMTk2MGYwMjpwOlQ6VA)). With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, “Close to Nature” park acres.

What you will have an opportunity to do:

We are looking for a highly motivated, customer focused Room Service Server to join our team! Room Service is responsible for taking guests’ orders over the phone and delivering food & beverage to guest rooms. They are responsible for ensuring accurate food orders as well as timely delivery.

If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Your role:

: The IRD Cashier takes the guests’ orders by phone and enters the orders into the Micros system. The IRD Cashier will also make change for cash tickets.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent.
• One year restaurant experience.
• Cash handling experience.
• Pleasant phone personality.
• Excellent communication skills.
• Ability to read, write and speak clearly and accurately in English.

ESSENTIAL FUNCTIONS:

• Answers phone and handle telephone orders in a professional manner.
• Input data into Agilisys system.
• Makes change while keeping an accurate and secure bank.
• Make copies of all paperwork and check daily.
• Make food deliveries to guest rooms.
• Keep clipboard full.
• Organize wine case, empty all wine and soda boxes unless otherwise marked.
• Re-order business cards when low.
• Responsible for ordering office supplies, including pencils, pens, paper, Micros paper rolls, etc.
• Polish glasses.
• Responsible for doing a receiving order for paper goods, plastic products, tea, coffee, soda syrup, condiments, etc.
• Complete an inventory on all wine/alcohol monthly.
• Respond to any reasonable task assigned by supervisor or manager.
• Help out in other areas of food and beverage as needed.
• Makes, wraps, and delivers amenity baskets.
• Cleans and organizes the work area.
• Help expo/run food as needed when available during shift and busy times.
• Help servers with tasks as needed during busy times when able. (make tea, roll silverware, polish silverware, expo food, run food, etc.)
• Help keep sauce fridge stocked and clean.

What are we looking for?

Well lit, climate-controlled kitchen area. Moderate to frequent exposure to loud noise levels. Some odors from food preparation and/or cleaning products.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.