Room Service Concierge

Hotel Yountville; California; Hybrid; USD 22,000 - 25,000; Full time

Job summary

Bardessono in California offers a hospitality role delivering room service and guest experiences with warmth and attentiveness. You will set up orders, deliver to rooms, and support service standards across beer, liquor, and wine while maintaining confidentiality and guest relations.

The role requires strong communication, a high work ethic, and flexibility to work nights, weekends, and holidays. Joining Bardessono means being part of a team that values guest satisfaction and operational

Qualifications

• Strong communication skills, both verbal and written.
• High work ethic and self-initiative.
• Flexibility to work varying schedules, including nights, weekends, and holidays.
• Ability to maintain staff and guest confidentiality at all times.

Responsibilities

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop knowledge of menus, service standards, and glassware handling.
• Follow tray setup and ensure complete orders before delivery.
• Maintain knowledge of beer, liquor, and wine service and alcohol awareness procedures.
• Return checks and payments promptly and follow up with guests about satisfaction.

Skills

Communication skills

Work ethic

Flexibility

Confidentiality

Job description

Bardessono , where earth meets sky, people meet souls, and function meets form. Here, you can breathe deeply and be with nature's clarity. Couples come to rejuvenate, friends come to strengthen the bond, and animal companions come along to enhance your time. This is your place to spa, to walk gardens, to immerse in views and to taste the wine. Experience Bardessono.

Job Description

Hourly Pay Rate: $16.50

What you will be doing

• Set up orders and deliver to rooms within approximately 20-30 minutes.
• Develop a complete knowledge of menus, dish and glassware service, and utilize that knowledge in the service of guests as needed.
• Follow proper tray set up for all orders, including silverware, napkins, appropriate condiments, beverages, any special requests, etc. Check complete food order to ensure all have been set on tray for delivery.
• Develop a complete knowledge of service standards for beer, liquor and wine, complying with alcohol awareness procedures and complying with all applicable laws.
• Promptly return check and payment to cashier; call back to guest after 5-10 minutes to see if meal is satisfactory.
• Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times.

Location

Requirements

Hourly Pay Rate: $16.90

What we are looking for

• Strong communication skills verbal and written
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Status

Full-time

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