Room Service Attendant (Server) - Marriott Virginia Beach Oceanfront

Gold Key PHR; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team in delivering exceptional food and beverage services. In this role, you will be responsible for setting up and delivering orders to guest rooms and hospitality suites, ensuring adherence to quality standards and guest satisfaction. Your ability to communicate effectively and multitask will be essential in providing a memorable experience for guests. If you thrive in a fast-paced environment and have a passion for hospitality, this opportunity is perfect for you to make a significant impact in the service industry.

Qualifications

• Ability to read, write, and communicate in English.
• One year of employment in a related field preferred.

Responsibilities

• Set-up and deliver food and beverage orders per established guidelines.
• Respond to customer needs to ensure a quality experience.
• Maintain inventory of needed supplies.

Skills

English communication skills

hospitality skills

ability to multi-task

Education

High School Diploma or Equivalent

Job description

Overview

Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction and the achievement/maintenance of Hilton standards and profit maximization.

Responsibilities

1. Set-up and deliver all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by IHC Standards.
2. Conduct floor sweeps and retrieve all food and beverage trays in order to maintain established sanitation guidelines.
3. Set-up and deliver all VIP amenities.
4. Service all hospitality suites in accordance with BEO and established policy and procedures.
5. Complete all shift sidework as outlined in the hotel's operating policies and procedures.
6. Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales. Report all communications to immediate shift supervisor.
7. Perform all cash handling responsibilities in accordance with IHC policies and procedures.
8. Maintain all inventory of needed supplies.
9. Answer the telephone and take all customer orders in accordance with operating policies and procedures.
10. Perform special projects and other responsibilities as assigned.
11. Participate in task forces and/or committees as required.

Qualifications

Education: Ability to read, write, and communicate in English.

Experience: One year of employment in a related field with this company or other organization(s) preferred but not necessary.

Skills: English communication skills, hospitality skills, ability to multi-task.

Education: High School Diploma or Equivalent Preferred.

Experience: Previous restaurant or hotel experience desired.