Room Service Attendant

Full House Resorts, Inc; Cripple Creek (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking dedicated food service professionals to join their team. This exciting role involves providing exceptional customer service, taking orders accurately, and ensuring guest satisfaction in a fast-paced environment. You will have the opportunity to work in a dynamic setting, where your contributions directly impact the guest experience. The company offers a comprehensive benefits program, including medical, dental, and generous paid time off. If you have a passion for food service and thrive under pressure, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Retirement Plan

Paid Time Off

Free Local Gym Membership

Tuition Reimbursement

Paid Transportation

Resort Perks

Qualifications

• Experience in food service, preferably in an in-room dining setting.
• Strong problem-solving and organizational skills.

Responsibilities

• Provide high-level customer service and uphold service standards.
• Take accurate orders and communicate effectively with guests.

Skills

Customer Service

Communication Skills

Order Taking

Problem Solving

Food Service Experience

Education

High School Diploma or Equivalent

1+ Years of Food and Beverage Experience

Tools

Point-of-Sale System

Job description

Job Category: FoodPrep, & Serving Related Occupations

Requisition Number: ROOMS006919

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• Posted : April 23, 2025
• Full-Time
• On-site

Locations

Showing 1 location

Chamonix Casino & Hotel | CCH
Cripple Creek, CO 80813, USA

Description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Committed to providing the highest level of customer service and upholding 4-star service standards.
• Possess excellent customer service and communication skills in order to develop good relationships with all guests and co-workers.
• Communicates professionally and accurately with guests and co-workers, both over the phone and in person.
• Extremely knowledgeable about the in-room dining menu in order to answer any and all questions guests may have.
• Takes complete and accurate orders efficiently and with attention to detail.
• Provides guests with accurate information about the in-room dining meal delivery.
• Proficient in entering in-room dining orders into the point-of-sale system.
• Prioritizes and works effectively in a fast-paced environment.
• Experienced in food service, preferably in an in-room dining setting.
• Address guest concerns effectively and timely and escalate as appropriate.
• Performs all duties in compliance with safety standards, health standards, the Colorado Limited Gaming Act, and internal policies and procedures.
• Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
• Performs other duties, including special projects, as needed or requested.

QUALIFICATION REQUIREMENTS: Demonstrated experience working in the food and beverage industry. Demonstrated experience problem solving, organizing, and prioritizing work. Demonstrated experience performing within specific deadlines or under pressure.

EDUCATION AND/OR EXPERIENCE: Graduation from high school or the equivalent in education or experience. One (1) or more years of recent and related food and beverage experience, preferably within a hospitality or gaming environment. Experience in order taking and cashiering is preferred.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES, LICENSES, REGISTRATIONS:Successful completion of Bloodborne Pathogens and hazardous material training.

PHYSICAL DEMANDS: Essential duties involve performing physical exertion including frequent brisk walking, climbing stairs, stooping, bending, stretching, reaching, pushing, kneeling, squatting, crouching, and standing for an entire work shift with standard breaks. Essential duties involve working in a small, confined area used to prepare food with floors that may become slippery in the process. Essential duties require lifting up to 50 pounds to stack, store, or move kitchen, restaurant, or general office supplies and equipment. Essential duties involve a flexible workweek with additional hours occasionally required.

COMPENSATION AND BENEFITS

$18.00+ hour based on experience plus gratuities (service charge + tips) per order.

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.