Room Service Attendant

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

The Room Service Attendant at Seneca Gaming Corporation plays a crucial role in ensuring that guests have a pleasant experience by maintaining well-stocked mini-bars and providing excellent customer service. The position requires a high school diploma, strong communication skills, and previous experience in the food and beverage industry. Join a dynamic team committed to delivering exceptional service in a lively casino environment.

Qualifications

• Must be 18 years of age or older upon employment.
• Six months previous food and beverage experience is preferred.
• Excellent guest relation skills and ability to anticipate needs.

Responsibilities

• Stock and maintain mini-bars to required levels.
• Provide prompt and courteous service to guests.
• Remove room service trays and carts from hallways.

Skills

Communication

Guest relations

Attention to detail

Education

High school diploma or its equivalent

Job description

The Room Service Attendant is responsible for ensuring that all guests’ mini-bars are correctly stocked, while maintaining high standards of cleanliness and present ability of product. The Attendant is also responsible for removing all room service carts and trays from hotel room hallways, and for assisting the Room Service Servers with whatever service needs are necessary. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Report to work on time, well-groomed in full uniform with badge on upper left side of uniform.
2. Provide prompt, friendly, and courteous service of food and beverage to all our guests.
3. Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
4. Review computer generated re-supply list and set up mini-bar re-stock cart.
5. Follow proper procedures for public areas and entering guest rooms.
6. Open and clear all mini bars that either have the seal broken or that show on the computer printout as “open mini bars”.
7. Ensure that trays on top of the bar are correctly filled with guest supplies.
8. Verify inventory and replace all open mini bars’ product to required par levels.
9. Submit variance reports to manager.
10. Remove all room service trays and carts from hotel hallways, breakdown the carts and trays and ensure cleanliness before storing in the pantry.
11. Collect and submit all room service door hangers before the end of shift.
12. Stock, organize and clean the room service pantry, including, but not limited to: folding napkins, prepping kitchen items, setting up stations, stocking room service trays and carts and maintaining the cleanliness of the station and all supplies.
13. Perform any duties assigned by the manager or shift manager.
14. Report any damage or maintenance defects to shift manager.
15. Assist guests with any requests by notifying shift manager of additional needs.
16. Assist all employees in performing their duties whenever required and work as one team.
17. Work in a designated area, be attentive to guests at all times and exceed guest’s expectations.
18. Adhere to all policies and procedures pertaining to liquor laws.
19. Be knowledgeable of Seneca Niagara Casino and Hotel’s history as well as the map of the property, location of restrooms and telephones, and hours of operation of stores and restaurants and be able to efficiently handle guest’s inquiries.
20. Complete designated opening and closing side work daily and check with manager or shift manager before clocking out.
21. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
22. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
23. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
24. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
25. Attend all necessary meetings.
26. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:
1. Must be 18 years of age or older upon employment.
2. High school diploma or its equivalent preferred.
3. High school level reading, writing and computation skills. Ability to communicate in English.
4. Must be able to work in a fast pace, busy and noisy environment.
5. Six (6) months previous food and beverage experience in an upscale outlet. Position requires the ability to perform wait and server standards within a specific time frame.
6. Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary.

Language Skills and Reasoning Ability:
1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to six (6) hours.
2. Must be able to carry up to fifty (50) pounds.
3. Must have the ability to work indoors as well as in extreme temperatures.
4. Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Other:
1. Must be able to be approved for and maintain a valid Seneca Nation license.
2. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.
3. Work nights, weekends and holidays as required.
4. Employment is contingent upon a favorable outcome of a background investigation and drug screening.
5. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.
6. Preference in filling vacancies is given to qualified members of the Seneca Nation of Indians or qualified Native American candidates in accordance with the Indian Preference Act (25 USC 472). The Seneca Nation of Indians and the Seneca Gaming Corporation are also committed to achieving full equal opportunity without discrimination based on race, religion, color, gender, national origin, politics, Marital status, physical disability, age or sexual orientation.

Salary Starting Rate:

$15.50

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Gaming Corporation!

We are thrilled that you are considering joining our team. At Seneca Gaming, our mission is to provide the best place to work and play.

Our dedication to this mission is reflected in our BEST Service Standards!

We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Gaming Corporation.We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SGC!

If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Gaming the best place to work and play.

Thank you for considering Seneca Gaming Corporation. We look forward to receiving your application and learning more about how you can contribute to our outstanding team.

Warm regards,

The Seneca Gaming Corporation Team

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