Room Service Assistant Manager: Elevate Guest Experience

The Cooper; Charleston, Northern (SC, KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

The Cooper in Charleston seeks a Room Service Assistant Manager to support the room service department, oversee deliveries to guest rooms, and uphold exceptional service, cleanliness, and presentation. You will assist with scheduling, training, and supervising staff, respond to guest inquiries, and collaborate with the Room Service Manager on menu items and promotions.

The role requires flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Hospitality degree preferred.
• Food Handler's Certificate required.
• ServSafe Certification preferred.
• Strong leadership, communication, and guest-service skills.

Responsibilities

• Oversee room service operations with focus on guest satisfaction.
• Schedule, train, and supervise staff.
• Ensure timely delivery of food and beverages to guest rooms.
• Maintain high standards of cleanliness and presentation.
• Handle guest inquiries and resolve issues professionally.
• Collaborate with the manager to develop menus and promotions.
• Monitor costs and assist in budgeting for labor and food.

Skills

Leadership

Guest service

Communication

F&B operations

Staff supervision

Education

High school diploma or equivalent

Hospitality degree preferred

Food Handler's Certificate

ServSafe Certification preferred

Job description

The Cooper in Charleston seeks a Room Service Assistant Manager to support the room service department, oversee deliveries to guest rooms, and uphold exceptional service, cleanliness, and presentation. You will assist with scheduling, training, and supervising staff, respond to guest inquiries, and collaborate with the Room Service Manager on menu items and promotions.

The role requires flexibility to work evenings, weekends, and holidays.