Guest Room Dining Lead - Service & Quality

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

The Cooper in Charleston is seeking a Room Service Assistant Manager to support the Room Service department in delivering food and beverages to guest rooms and maintaining high service standards. You will assist in scheduling, training, and supervising staff, while addressing guest inquiries and complaints with professionalism.

You will collaborate with the Room Service Manager on menu development and promotions, and monitor costs to meet budget guidelines.

Qualifications

• Leads with strong communication and guest-service focus.
• Experience in room service or F&B operations.
• Ability to manage multiple tasks in a fast-paced hotel environment.

Responsibilities

• Assist in managing and overseeing all room service operations.
• Schedule, train, and supervise room service staff.
• Ensure prompt and courteous delivery of food and beverages to guest rooms.
• Handle guest inquiries and complaints professionally and timely.
• Collaborate with the Room Service Manager on menus and promotions.
• Monitor and control food and labor costs to meet budgets.
• Ensure health and safety regulations are followed.
• Maintain inventory and order supplies as needed.

Skills

Leadership

Communication

Customer service

Room service operations

Staff scheduling/training

Problem solving

Education

High school diploma or equivalent

Hospitality degree preferred

Job description

The Cooper in Charleston is seeking a Room Service Assistant Manager to support the Room Service department in delivering food and beverages to guest rooms and maintaining high service standards. You will assist in scheduling, training, and supervising staff, while addressing guest inquiries and complaints with professionalism.

You will collaborate with the Room Service Manager on menu development and promotions, and monitor costs to meet budget guidelines.