Room Service Ambassador

SEH Saint Elizabeth Medical Center, Inc.; United States; On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health coverage within first 30 days

Generous paid time off

Retirement match

Tuition reimbursement

Wellness programs

Career advancement mentorship

Job summary

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Florence Nutrition Services Team.

This full-time role (32 hours/week, first shift) focuses on delivering and serving patient meals with exceptional service, instructing patients on the meal ordering system, and supporting nutrition needs. The position emphasizes compassionate care, effective collaboration with the healthcare team, and adherence to hygiene and safety standards.

Qualifications

• Strong verbal and written communication skills.
• Basic computer skills expected.

Responsibilities

• Deliver and serve patient meals with service excellence.
• Instruct patients on meal ordering system and assist with placing orders.
• Communicate with nursing staff to ensure proper meal delivery and nutritional intake.
• Maintain professional appearance and patient-centered service.
• Assist with inventory and cost controls for meal service.

Skills

Verbal skills

Written skills

Basic computer skills

Customer service

Job description

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally. Enjoy:

• Competitive pay and comprehensive health coverage within the first 30 days.
• Generous paid time off and flexible work schedules
• Retirement savings with employer match
• Tuition reimbursement and professional development opportunities
• Wellness, mental health, and recognition programs
• Career advancement through mentorship and internal mobility

Job Summary

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Florence Nutrition Services Team.

Shift/Hours

Shift/Hours: Full Time 32 Hours, First Shift

• Serve meals to patient in a personalized, professional, efficient manner
• Instructs patients on meal ordering system
• Assists patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

The best career is right here.

• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service
• Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Role model clean, neat and professional appearance.
• Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Education, Credentials, Licenses

N/A

Specialized Knowledge

Basic computer skills

Strong verbal and written skills

Strong verbal and written skills

Kind and Length of Experience

Customer service training and skills

FLSA Status

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community. St. Elizabeth Healthcare is one of the oldest, largest and most respected medical providers in the Northern Kentucky, southeastern Indiana and Greater Cincinnati region. Together with St. Elizabeth Physicians, the affiliated multi-specialty physician and advanced practice provider organization, we are transforming healthcare through innovative treatments, cutting-edge technology and a heart for our community. We’re right here, sharing one mission: to improve the health of the people we serve.