Room Service Ambassador

St. Elizabeth HealthCare; Fort Thomas (KY); Hybrid; USD 17,000 - 25,000; Part time

Job summary

St. Elizabeth Healthcare is seeking a Part-Time Room Service Ambassador to join the Ft. Thomas Nutrition Services team in Kentucky.

The role includes serving patient meals, guiding patients through the meal-ordering system, and coordinating with nursing staff to ensure nutrition needs are met. The position is 20 hours per week with every-other-weekend rotation and two shift options. Candidates should have a high school diploma and strong communication skills; basic computer skills are preferred.

Qualifications

• High school diploma is required.
• Basic computer skills needed to operate meal ordering system and record patient information.
• Strong verbal and written communication skills with patients, families and staff.

Responsibilities

• Serve patient meals with service-excellence standards.
• Instruct patients on the meal ordering system and assist with placing orders.
• Communicate with nursing units to ensure proper menu delivery and nutrition intake.
• Maintain floor stock inventory and assist with replenishment.
• Adhere to hand hygiene and safety standards and participate in PI activities.

Skills

Customer service

Verbal and written communication

AIDET model familiarity

Basic computer skills

Education

High school diploma

Tools

None

Job description

85 North Grand Ave Fort Thomas, Kentucky

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Engage with us for your next career opportunity. Right Here.

Job Type:

Regular

Scheduled Hours:

20

Why You’ll Love Working with St. Elizabeth Healthcare

At St. Elizabeth Healthcare, every role supports our mission to provide comprehensive and compassionate care to the communities we serve. For more than 160 years, St. Elizabeth Healthcare has been a trusted provider of quality care across Kentucky, Indiana, and Ohio. We’re guided by our mission to improve the health of the communities we serve and by our values of excellence, integrity, compassion, and teamwork. Our associates are the heart of everything we do.

Benefits That Support You

We invest in you — personally and professionally.

Enjoy:

- Competitive pay and comprehensive health coverage within the first 30 days.

- Generous paid time off and flexible work schedules

- Retirement savings with employer match

- Tuition reimbursement and professional development opportunities

- Wellness, mental health, and recognition programs

- Career advancement through mentorship and internal mobility

Job Summary:

St. Elizabeth Healthcare is hiring a Room Service Ambassador to join our Ft. Thomas Nutrition Services Team.

Shift/Hours: Part Time 20 Hours, Split 1/2 Shift

Schedule: Every other weekend rotation, Weekdays schedule either 7:00AM - 3:30PM or 7:30AM - 4:00PM.

• Serve meals to patient in a personalized, professional, efficient manner
• Instructs patients on meal ordering system
• Assists patient in placing meal orders
• Assesses the patient’s capabilities to utilize the meal order system
• Communicates with healthcare team to ensure the patient’s nutritional intake
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description:

The best career is right here.

Job Duties:

Service: Deliver and serve patient meals using service excellence standards. Utilize the AIDET model when interacting with internal and external customers. Demonstrate professional and courteous behavior. Resolve patient meal issues quickly and with a positive outcome.

Service: Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.

Service: Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.

Service: Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.

Cash handling: Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service

Quality: Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process. Role model clean, neat and professional appearance.

Quality: Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards. Participates in performance improvement (PI) studies, assist with data collection and supports action plans.

Performs other duties as assigned.

Qualifications:

Education, Credentials, Licenses:

• High school diploma

Specialized Knowledge:

• Basic computer skills
• Strong verbal and written skills

Kind and Length of Experience:

• Customer service training and skills

FLSA Status:

Non-Exempt

Right Career. Right Here. If you're looking for the right careers in healthcare, the right place to be is at St. Elizabeth. Join us, and you'll take pride in the level of care we offer our community.

Ref. Number
JR313697
Job Category
Facility Services and Skilled Trades
Job Type
Nutrition Services
Department
Ft. Thomas Nutrition Services
Shift
Split 1/2
Hours
20 hours