Patient Meal Service Specialist

St. Elizabeth Healthcare; Florence (KY); On-site; USD 17,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Paid time off

Tuition reimbursement

Wellness programs

Career advancement

Job summary

St. Elizabeth Healthcare in Florence, KY is hiring a Room Service Ambassador to join our Nutrition Services Team. This full-time, first-shift role supports patient meals with a focus on service excellence and compassionate care.

You will deliver and serve meals, instruct patients on the meal ordering system, and collaborate with the care team to ensure nutritional intake. The position emphasizes respect, dignity, and empathy in every patient interaction.

Qualifications

• Basic computer skills required.
• Strong verbal and written communication skills expected.
• Customer service training and skills preferred.

Responsibilities

• Serve meals to patient in a personalized, professional, efficient manner.
• Instructs patients on meal ordering system.
• Assists patient in placing meal orders.
• Assess the patient’s capabilities to utilize the meal order system.
• Communicates with healthcare team to ensure the patient’s nutritional intake.
• Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.
• Deliver and serve patient meals using service excellence standards.
• Utilize the AIDET model when interacting with internal and external customers.
• Demonstrate professional and courteous behavior.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service
• Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Role model clean, neat and professional appearance.
• Compliance with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participates in performance improvement (PI) studies, assist with data collection and supports action plans.
• Performs other duties as assigned.

Skills

Basic computer skills

Verbal communication

Written communication

Customer service training

Job description

St. Elizabeth Healthcare in Florence, KY is hiring a Room Service Ambassador to join our Nutrition Services Team. This full-time, first-shift role supports patient meals with a focus on service excellence and compassionate care.

You will deliver and serve meals, instruct patients on the meal ordering system, and collaborate with the care team to ensure nutritional intake. The position emphasizes respect, dignity, and empathy in every patient interaction.