Room Service Ambassador

OSF HealthCare; Peoria (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

OSF HealthCare in Peoria, IL is seeking a Room Service Ambassador responsible for verifying diet orders, processing patient meal requests within therapeutic guidelines, and coordinating with tray line, dietitian, nursing and patients to ensure accurate, timely, and nourishing service.

You will uphold high dining standards, monitor meal temperature and quality, and document intake as orders are taken; preferred bilingual abilities and strong computer skills with Microsoft Office; Food Handler

Qualifications

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.
• Analytical skills necessary to verify orders and document intake.
• Bi-lingual experience preferred with a multi-line phone system.
• Food Handlers Certification required within 6 months of hire.

Responsibilities

• Verify diet orders and ensure accuracy in the room service ordering system.
• Process patient meal orders within therapeutic diet guidelines.
• Communicate with tray line, dietitian, nursing and patients on meal service issues.
• Provide high quality dining experience meeting nutritional requirements, temperature, and service timelines.

Skills

Interpersonal communication

Microsoft Office proficiency

Analytical skills

Mathematical literacy

Bi-lingual experience

Tools

Multi-line phone system

Job description

OSF HealthCare is dedicated to provide Mission Partners with a comprehensive and market-competitive total rewards package that includes benefits, compensation, recognition and well-being offerings that focus on the whole person and engage with their current stage of life and career.

Pay

Expected pay for this position is $17.00 - $18.89/hour. Actual pay will be determined by experience, skills and internal equity. This is an Hourly position.

Overview

POSITION SUMMARY: The Room Service Ambassador follows established policies and procedures for verification of diet order accuracy in the room service ordering system, processes patient meal orders within therapeutic diet guidelines, communicates with tray line, dietitian, nursing and patients on patient food service related issues. Provides a high quality dining experience to patients which meets their nutritional requirements and service expectation regarding temperature, timeline and food quality.

Qualifications

REQUIRED QUALIFICATIONS:

Education: NA

Other Licenses/Certifications

• Food Handlers Certification required within 6 months of hire.

Other Skills/knowledge

• Excellent interpersonal and communication skills.
• Solid computer skills, including proficiency with Microsoft software.

Experience

PREFERRED QUALIFICATIONS:

• Bi-lingual Experience using a multi-line phone system

Other Requirements/information

• Ability to read and check documents for accuracy on a daily basis Analytical skills necessary in order to modify/substitute or prepare patient meal trays when necessary according to dietary restrictions
• Excellent Mathematical skills required to accurately document percentage of oral intake and calculate patient Nutrients as orders are taken to ensure therapeutic compliance

OSF HealthCare is an Equal Opportunity Employer.