Room Service Ambassador

HCA Healthcare, Inc.; Decatur (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time off programs

Savings & retirement

Education support

Additional benefits

Job summary

HCA Healthcare, Inc. seeks a Room Service Ambassador to obtain food preferences and meal orders for patients in a hospital setting. The role emphasizes patient safety, infection control, and high-quality service in alignment with departmental goals.

The position involves collaborating with Food Service staff, adhering to food safety guidelines, and maintaining professional appearance while delivering meals and ensuring patient and physician satisfaction.

Qualifications

• Customer service experience in a restaurant, hotel, hospital, or concierge/guest services preferred

Responsibilities

• Utilizes systems/processes to ensure patient safety, infection control practices, department security & HIPPA guideline’s.
• Adhere to HACCP/food safety guidelines/policies & procedures
• Maintain and adhere to Food & Nutrition’s uniform and personal appearance standards at all time
• Utilizes proper processes to achieve patient, customer & physician satisfaction goals.
• Participate in training with other members of the Food Service department staff to further develop/advance within the industry.

Skills

Customer service

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Room Service Ambassador

Job Summary and Qualifications

The Food & Nutrition Room Service Attendant will be a competent, experienced professional who is responsible for obtaining food preferences and meal orders. Demonstrates the ability to perform specific competencies as listed on the Competency Checklist. Meets mutually agreed upon performance goals/objectives established annually as listed on the performance management plan.

• Utilizes systems/processes to ensure patient safety, infection control practices, department security & HIPPA guideline’s.
• Adhere to HACCP/food safety guidelines/policies & procedures
• Maintain and adhere to Food & Nutrition’s uniform and personal appearance standards at all time
• Utilizes proper processes to achieve patient, customer & physician satisfaction goals.
• Participate in training with other members of the Food Service department staff to further develop/advance within the industry.

What qualifications you will need:

• Customer service experience in a restaurant, hotel, hospital, or concierge/guest services preferred

Benefits

Medical City Decatur, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Committed to the care and improvement of human life, Medical City Healthcare aims to deliver excellence - providing the highest quality, cost-effective healthcare in the communities it serves. With the resources and experience of HCA Healthcare, including 186 hospitals in the United States and England, Medical City Healthcare is one of the North Texas region's largest and most comprehensive healthcare providers and includes 16 hospitals, about 5000 working physicians, and more than 17,000 employees in Dallas-Fort Worth.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.