Room Reservations Agent

SmartRecruiters, Inc.; Las Vegas (NV); On-site; USD 38,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation operates premier casino entertainment properties and operates a high-volume hotel reservation call center in the United States. The role focuses on answering calls, cross-selling rooms, and using LMS/RMS/CMS systems to optimize availability and pricing for guests.

Qualifications include a high school diploma, at least one year in a call center, and the ability to multitask and work flexible shifts.

Qualifications

• One year experience in a call center.
• Hotel industry experience preferred.
• Ability to communicate with guests in English.
• Able to work flexible shifts.
• Able to stand for long periods and multitask.

Responsibilities

• Answer incoming calls to sell and reserve hotel rooms.
• Cross-sell room reservations across multiple properties.
• Access LMS, RMS, and CMS to manage rates, availability, and comps.
• Resolve guest inquiries and handle complaints professionally.
• Run and compile related reports using computer systems.
• Other duties as assigned by management.

Skills

Customer service

English communication

Multitasking

Detail oriented

Flexible shifts

Education

High school diploma or equivalent

Tools

CRM systems

LMS

CMS

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.

• Answer incoming customer calls.
• Cross sell room reservations across multiple properties.
• Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
• Possess knowledge of rates, room types, room availability, hotel policies and procedures.
• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
• Utilize computer systems to run and compile necessary related reports.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• One year experience in a call center required with hotel industry experience preferred.
• Ability to communicate with guests and Boyd Team Members in English.
• Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
• Must be able to work flexible shifts.
• Able to stand for long periods of time.
• Detail oriented and able to multitask.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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