Room Operations Manager

Sage Hospitality Group

Denver (CO)

On-site

USD 62,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Unlimited paid time off

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Life and AD&D insurance

Company-paid short-term disability

Paid FMLA leave for up to 12 weeks

Employee Assistance Program

Great discounts on Marriott + SageH ot

One hot meal per shift in associatecaf

Free covered garage parking

Employee Referral Bonus Program (up to

Job summary

Hotel Clio, a Luxury Collection Hotel in Denver's Cherry Creek North, seeks a Room Operations Manager to lead Rooms, Front Office, Housekeeping and Laundry with energy and a guest-centric approach.

You will drive guest satisfaction, optimize operations, manage staff, and ensure standards are met across departments. Bilingual skills are a plus, and a collaborative, service-focused mindset is essential for success in this vibrant property.

Qualifications

One to two years of post-high school education.
One to two years of employment in a related position with this company or other organization.
Self-starting personality, neat appearance, and strong guest communication.

Responsibilities

Direct, interview, hire, plan work schedules and assign duties for Rooms staff (Housekeeping, Front Desk, Laundry).
Lead by example with energy and enthusiasm.
Assist staff in understanding and exceeding guests' needs.
Lead pre-shift meetings and coordinate arrivals, departures, and VIPs.
Assist in interviewing and selecting new associates.
Monitor housekeeping staff productivity and recommend status changes.
Handle employee concerns and disciplinary actions as needed.
Determine materials, supplies, and merchandise needs.
Supervise cleaning of guest rooms and public areas to meet SOPs.
Implement emergency training to protect guests, staff and assets.
Assign tasks to ensure smooth housekeeping operations.
Distribute supplies at shift start to control inventory and costs.
Respond to guest requests and log inquiries to maintain satisfaction.
Ensure front desk cash handling accuracy and timely charges.
Coordinate guest service with group arrivals and transportation.
Follow up on complaints to ensure quality guest experience.
Ensure all Front Desk duties are completed daily.

Skills

Self-starting

Appearance

Guest communication

Education

One to two years of post-high school education

Job description

Why us?

We’re looking for an enthusiastic, hands-on Room Operations Manager who leads with energy and pride in service. This role elevates the guest experience by inspiring teams, optimizing operations, and setting the tone for excellence across our rooms operation. Bilingual skills are a plus and valued as we continue to create a welcoming, inclusive, and seamless experience for every guest.

Your Inspiration for Unforgettable Experiences in Cherry Creek North.Welcome to Hotel Clio, a Luxury Collection Hotel locatedin Denver's sophisticated Cherry Creek North shopping district. We cater to travelersdesiringan elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant.Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South Americanconvivial dining culture, Toro features a ceviche bar, smallplatesand fresh locally sourced ingredients.We are yourinspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part ofSage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers.We'relooking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract andretainassociates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community.We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness. Apply today and join us at Hotel Clio. You belong here!

Position open until 12/04/2026 or until filled.

Job Overview

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Housekeeping + Laundry) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Rooms associates. (Houskeeping, Front Desk and Laundry)
Leads by example demonstrating self-confidence, energy and enthusiasm.
Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
Assist the Director of Housekeeper & Front Office in interviewing and selecting new Associates for hire
Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
Assist in the handling of employee complaints and grievances and disciplining them up to termination when necessary
Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
Coordinate activities and foster good relations with our valet and taxi services.
Follow-up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

One to two years of post-high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

Self-starting personality with an even disposition.
Ability to meet standards of appearance.
Can communicate well with guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
Ability to assess required reaction to meet standards.
Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
Climbing stairs -approximately 40 steps 15% of 40 hour week.
No driving required.

Environment

Prolonged strenuous physical activity in indoor climate-controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

Unlimited paid time off
Medical, dental, & vision insurance
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Paid FMLA leave for up to a period of 12 weeks
Employee Assistance Program
Great discounts onMarriott + SageHotels, Restaurants, and much more.
Onehotmealper-shiftinassociatecafetería
Free covered garage parking
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.