Room Operations Manager

Sage Hospitality; Denver (CO); On-site; USD 62,000 - 65,000; Full time

Benefits offered by this job

Unlimited paid time off

Medical, dental, & vision insurance

401(k) with employer matching

Health savings account

Life and AD&D insurance

Short-term disability

Paid FMLA leave for up to 12 weeks

Employee Assistance Program

Hotel discounts on Sage properties

Free hot meal per shift

Free covered parking

Employee Referral Bonus Program

Job summary

Hotel Clio, a Luxury Collection Hotel in Denver’s Cherry Creek North, seeks an energetic Room Operations Manager to lead rooms operations, inspire teams, and elevate the guest experience. Bilingual skills are a plus, reflecting Sage Hospitality Group’s inclusive culture and premium hospitality standards.

The role oversees Front Desk, Housekeeping, and Laundry, driving service excellence, efficiency, and financial performance while modeling integrity and teamwork across departments.

Qualifications

• One to two years of post-high school education.
• One to two years of related work experience.
• Strong customer service and guest communication skills.

Responsibilities

• Direct and supervise Rooms operations including Front Desk, Housekeeping, and Laundry.
• Lead pre-shift meetings and coordinate staffing.
• Ensure guest satisfaction and adherence to brand standards.
• Monitor staff performance and training needs.

Skills

Self-starting

Professional appearance

Guest communication

Education

Post-high school education

Job description

Why us?

We’re looking for an enthusiastic, hands‑on Room Operations Manager who leads with energy and pride in service. This role elevates the guest experience by inspiring teams, optimizing operations, and setting the tone for excellence across our rooms operation. Bilingual skills are a plus and valued as we continue to create a welcoming, inclusive, and seamless experience for every guest.

Your Inspiration for Unforgettable Experiences in Cherry Creek North. Welcome to Hotel Clio, a Luxury Collection Hotel located in Denver's sophisticated Cherry Creek North shopping district. We cater to travelers desiring an elegant and inspirational stay and invite locals to enjoy the renowned Toro Latin Kitchen & Lounge restaurant. Take a seat and let the Latin American flavors at Toro transport you. In the tradition of South Americanconvivial dining culture, Toro features a ceviche bar, small plates and fresh locally sourced ingredients.We are your inspiration for uncovering new experiences within our community, where boutique shopping and exquisite attractions are just steps away. Discover endless opportunities with Hotel Clio, the muse of Cherry Creek.

At Hotel Clio, part of Sage Hospitality Group, we seek innovative leaders with a disruptive spirit, not just job seekers. We’re looking for power players eager to rise to the top. Sage offers opportunities for growth and personal fulfillment, emphasizing the aspects that keep us human and happy. We aim to attract and retain associates engaged in our culture, passionate about hospitality, and excited to enrich lives one experience at a time. Founded on bold individuality, Sage has created some of the world’s best hotels, restaurants, and experiences, thanks to people like you who follow their own path, are eager to learn, and love their community. We embrace uniqueness in both guest experiences and team member treatment, fostering a community built on integrity, respect, innovation, and togetherness.

Position open until 12/04/2026 or until filled.

Job Overview

Manages the execution of all operations in the rooms area departments (e.g.,Front Office, Housekeeping + Laundry) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures. Leads specific team while assisting with meeting or exceeding property goals. Must demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.

Responsibilities

• Primary duties include; directing, interviewing, hiring, counseling, plan work schedules, assign work duties of Rooms associates. (Houskeeping, Front Desk and Laundry)
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists employees in understanding guests' ever-changing needs and expectations, and exceeding them.
• Lead pre-shift meetings communicates arrivals, departures, identifies VIP’s, delegates room assignments and duties.
• Assist the Director of Housekeeper & Front Office in interviewing and selecting new Associates for hire
• Monitor the housekeeping staff and their productivity and efficiency for the purpose of recommending promotions or other changes in their status
• Assist in the handling of employee complaints and grievances and disciplining them up to termination when necessary
• Determine the type of materials, supplies, and tools to be used or merchandise to be bought, stocked and sold.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guest, staff and company assets.
• Ensure guest arrival and departure procedures are accurately followed in a smooth and timely manner.
• Ensures the entire front desk team regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Control cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.
• Coordinate guest service efforts to include group arrivals and departures, and guest transportation, while maximizing the guest experience through top quality customer service.
• Coordinate activities and foster good relations with our valet and taxi services.
• Follow‑up on any complaints or problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
• Ensure all Front Desk Associate duties are completed daily.

Qualifications

Education/Formal Training

One to two years of post‑high school education.

Experience

Experience required by position is from one to two years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Self‑starting personality with an even disposition.
• Ability to meet standards of appearance.
• Can communicate well with guests.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Pushing vacuum entire length of hallway, carrying supplies from department to assigned floor, carrying dirty linen to laundry shoot, removing room service trays and carrying dirty dishes to service area.
• Bending/kneeling -dusting requires bending and kneeling to reach all areas. Room service trays are placed on floor for pick up. Bending would be required to retrieve dirty dishes.
• Ability to communicate with guests, housekeepers/main linen room attendant, supervisor.
• Ability to assess required reaction to meet standards.
• Mobility -movement to reach all areas of responsibility to include: shelves, windows, ledges, pipes, under and around furniture.
• Continuous standing -continuously standing and/or walking to accomplish all that is required for position.
• Climbing stairs -approximately 40 steps 15% of 40 hour week.
• No driving required.

Environment

Prolonged strenuous physical activity in indoor climate‑controlled environment. Excessive heat and humidity in laundry. Inside 95% of shift.

Benefits

• Unlimited paid time off
• Medical, dental, & vision insurance
• Eligible to participate in the Company’s 401(k) program with employer matching
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company‑paid short‑term disability
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Marriott + Sage Hotels, Restaurants, and much more.
• One hot meal per‑shift in associate cafetería
• Free covered garage parking
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $62,000.00 - USD $65,000.00 /Yr.