Room Inspector PT

Hampton-Inn-Denver-Tech-Center-South; Englewood (CO); On-site; USD 28,000 - 38,000; Full time

Job summary

Hampton Inn Denver Tech Center South is seeking a dedicated hotel housekeeping associate to maintain cleanliness across assigned areas, report issues promptly, and assist with laundry and room inspections.

You will greet guests, follow safety procedures, stock linen supplies, and support front desk and management as needed. A high school diploma and 1 year of housekeeping experience are preferred; training may substitute.

Qualifications

• High School graduate or equivalent required.
• Combination of vocational and on-the-job training may substitute for degree.
• Brand Certifications preferred.
• 1 year previous hotel housekeeping experience.
• Previous hotel experience preferred; 2+ years in related customer service may substitute.

Responsibilities

• Inspects all areas of hotel that the department is responsible for cleaning and rectifies issues.
• Reports maintenance issues promptly.
• Checks vacant rooms and stay-over rooms.
• Covers housekeeping carts for linens and supplies; ensures neatness.
• Reports unusual activity to manager and follows safety procedures.
• Stocks and cleans storage rooms daily.
• Ensures equipment and supplies are stored and secured at close of day.
• Communicates room status to Front Desk promptly.
• Assists in inventory, VIP requests, and monthly room inspections.

Skills

Guest service

Teamwork

Reading chemical labels

Safety awareness

Scheduling adherence

Physical stamina

Education

High School graduate or equivalent

Job description

Essential Job Duties

• Inspects all areas of hotel that the department is responsible for cleaning. Immediately rectifies any issues.
• Promptly reports any maintenance issues
• Checks all vacant rooms and cleaned stay-over rooms
• Checks all housekeeping carts for linens, supplies and neatness
• Reports any unusual activity or areas of concern to manager
• Ensures that storage rooms (incl. Linen closets) are cleaned and stocked with linen supplies daily
• Checks assigned area at close of day making sure all equipment and supplies are stored and locked securely
• Follows proper key control procedures to ensure 100% compliance of safety procedures
• Reports room status in assigned area promptly to the Front Desk
• Assists in special projects such as inventory control, VIP requests, and monthly room inspection checks.
• Provides courteous guest service and responds promptly to guest questions, concerns or requests
• When needed, assists in performing daily laundry, housekeeping, and houseman job tasks
• Additional duties may be added at any time at the discretion of management

Consistently models the behavior of a Baywood Ambassador who:

• Maintains a professional image, including physical appearance, verbiage, and body language, at all times to include clean uniform and nametag
• Warmly greets both guests and coworkers (using the 10/5, first & last rule) every time they come in contact
• Actively listens to guests, responding appropriately to their questions and/or concerns. Seeks guidance and/or assistance from others to ensure satisfaction
• Fosters teamwork by offering assistance to others, as needed
  • Continuously monitors the surroundings at work, in order to identify any cleanliness, safety, security, or building upkeep issues. Reports discrepancies to the proper department
  • Contributes to a safe work environment by following proper safety guidelines in matters of attire, utilizing protective gear, and following safety procedures
  • Recommends other Baywood properties to our guests, when asked

• Consistently demonstrates our It’s My Pleasure service philosophy by identifying and seizing each golden opportunity to exceed guest expectations

Skills/Qualifications

Education:

• High School graduate or equivalent required; combination of vocational and on-the-job training may substitute for degree.

Certifications / Licenses:

• Brand Certifications preferred

Experience:

• 1 year previous hotel housekeeping experience
• Previous hotel experience preferred; however, ability gained through 2+ years related employment (customer service) or on-the-job training may substitute for actual hotel housekeeping experience.
• Brand experience preferred

Additional Skills:

• Ability to read and understand and communicate chemical labels, and Safety Data Sheets, Instructions.
• Ability to gain knowledge of applicable franchise standards and procedures.
• Ability to complete applicable housekeeping forms and to communicate any problems and/or unusual conditions to management
• Ability to read and comprehend manuals
• Ability to positively communicate with guests and co-workers.
• Ability to work within scheduling guidelines
• Ability to work with minimal or no supervision
• Ability to follow schedule and ability to perform physical labor
• Ability to read and understand chemical labels, and Safety Data Sheets, Instructions

Physical Demands:

• Walking and Standing: 95%
  • Must be able to carry 40 lbs. up to 25 feet.
• Lifting, Push/Pull: 70%