Room Attendant/ VIP Turndown

BENCHMARK; Roanoke (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

The Hotel Roanoke & Conference Center, part of Pyramid Global Hospitality, is seeking an evening Housekeeping Attendant to help maintain guest rooms and public areas in Roanoke, Virginia. This role focuses on turning down VIP rooms, preparing rooms for evening comfort, and delivering exceptional guest service with attention to detail.

Ideal candidates have prior housekeeping or hospitality experience, are reliable, and can work independently during evening hours.

Qualifications

• Previous housekeeping or hospitality experience preferred.
• Ability to work independently and manage time effectively during evening hours.
• Strong attention to detail and commitment to cleanliness.
• Excellent customer service and communication skills.
• Ability to stand, walk, bend, and lift up to 25 lbs as needed.
• Flexible schedule, including weekends and holidays.

Responsibilities

• VIP Turndown Service Provide nightly turndown service for VIP and selected guest rooms
• Prepare rooms for evening comfort, including adjusting lighting, refreshing linens, and restocking amenities
• Ensure all VIP touches are completed according to hotel and brand standards
• Report any maintenance issues or room deficiencies promptly
• Room Attendant Duties Clean and service assigned guest rooms and suites according to housekeeping standards
• Make beds, replace linens, dust, vacuum, and sanitize bathrooms and high‑touch areas
• Replenish guest supplies such as towels, toiletries, and minibar items (if applicable)
• Maintain cleanliness of carts, storage areas, and service hallways
• Guest Request Coverage (Evening Hours) Clean rooms when needed
• Respond promptly and professionally to guest room calls during evening hours
• Deliver requested items such as towels, linens, amenities, or rollway’s
• Address guest concerns or elevate issues to the Supervisor or Manager on Duty as needed
• Provide friendly, courteous service with a focus on guest satisfaction

Skills

Hospitality experience

Attention to detail

Customer service

Communication skills

Stamina

Ability to lift up to 25 lbs

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm.

What you will have an opportunity to do:

• VIP Turndown Service Provide nightly turndown service for VIP and selected guest rooms
• Prepare rooms for evening comfort, including adjusting lighting, refreshing linens, and restocking amenities
• Ensure all VIP touches are completed according to hotel and brand standards
• Report any maintenance issues or room deficiencies promptly
• Room Attendant Duties Clean and service assigned guest rooms and suites according to housekeeping standards
• Make beds, replace linens, dust, vacuum, and sanitize bathrooms and high‑touch areas
• Replenish guest supplies such as towels, toiletries, and minibar items (if applicable)
• Maintain cleanliness of carts, storage areas, and service hallways
• Guest Request Coverage (Evening Hours) Clean rooms when needed
• Respond promptly and professionally to guest room calls during evening hours
• Deliver requested items such as towels, linens, amenities, or rollway’s
• Address guest concerns or elevate issues to the Supervisor or Manager on Duty as needed
• Provide friendly, courteous service with a focus on guest satisfaction

What are we looking for?

• Previous housekeeping or hospitality experience preferred
• Ability to work independently and manage time effectively during evening hours
• Strong attention to detail and commitment to cleanliness
• Excellent customer service and communication skills
• Ability to stand, walk, bend, and lift up to 25 lbs as needed
• Flexible schedule, including weekends and holidays

Compensation: $16.00 - $17.50

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.