Room Attendant - SpringHill Suites

Poppy Bank; Florida; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Holiday pay

Job summary

SpringHill Suites by Marriott West Melbourne Palm Bay is hiring a Room Attendant to maintain the cleanliness and appearance of guest rooms and public spaces. You will follow brand standards, manage room inventories, and ensure a welcoming environment for guests.

The role requires attention to detail, discretion, and the ability to work weekends or holidays as needed. Benefits include health plans, 401(k) with match, PTO, and discounts across locations.

Qualifications

• Detail-oriented and thorough.
• Ability to interact with guests in a friendly way.
• Read, write and communicate in basic English preferred.

Responsibilities

• Receive list of assigned rooms from supervisor and prioritize accordingly.
• Follow sign in/out procedures for room access.
• Clean and refresh rooms and public spaces to meet brand standards.
• Disinfect surfaces and ensure rooms meet cleanliness and safety standards.
• Notify supervisor of maintenance needs or room issues.
• Assist with restocking supplies and reporting lost and found items.

Skills

Detail-oriented

Discretion

Guest interaction

English communication

Education

High school

Job description

• Location 4446 Hollywood Boulevard,West Melbourne, FL, 32904,United States
• Base Pay $16.00 - $18.00 / Hour
• Relocation Expense Covered No
• Employee Type Full Time-Non-Exempt
• Required Degree High school

Join the SpringHill Suites by Marriott West Melbourne Palm Bay , a Strand Hospitality managed hotel!

We offer competitive pay and benefits for our valued employees!

Full time Strand Hospitality associates have the option to enroll in Aetna medical, dental, and vision plans. You also receive paid time off, paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children.

Everyone (including part time associates) can join a 401(k) Fidelity plan with a company match of up to 4% of the employee annual income. You also receive pay at time and a half on major holidays, as well as discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Job Summary

To maintain the cleanliness and the appearance of guest accommodations and public space. The Room Attendant will ensure he/she meets all brand or hotel standards in the rooms and public spaces.

Duties and Responsibilities

The Room Attendant's responsibilities include, but are not limited to:

• Receive list of assigned rooms from supervisor. Prioritize rooms based on direction from supervisor or as noted on list.
• Follow sign in/out procedures for key to access rooms.
• Check the inventory of cleaning cart and add any necessary supplies.
• Knock and announce self before entering room; return at a later time if rooms are occupied.
• Upon entry, immediately notify supervisor of any damage or strong odor to room.
• Immediately notify supervisor of suspicious activity.
• Remove linens, towels, bedspreads, and blankets from each assigned room and provide fresh replacements. Follow appropriate protocol for checkouts versus stayovers.
• Neatly make beds and stock towels, washcloths, and hand towels according to policies.
• Thoroughly clean and disinfect bathroom and kitchenette or coffee-preparation areas according to hotel polices.
• Disinfect all surfaces, to include all high-touch items; wall and lamp switches, thermostat, door handles, telephone, TV remote(s), etc.
• Clean mirrors, glass and dust pictures and other objects in room.
• Vacuum floors and remove trash.
• Check complimentary coffee, snacks, and toiletry supplies in the room, restocking according to provided hotel checklist and policy.
• Ensure room meets hotel and brand standards with a final walkaround.
• Notify supervisor of found items and bring to lost and found if guest has checked out.
• Notify supervisor of rollaways or cribs in rooms for pickup and storage.
• Notify supervisor of room availability.
• Ensure soiled linens are provided to laundry timely.
• Notify maintenance department of needed maintenance or repairs based on hotel processes.
• Perform other related duties as assigned.

Requirements

• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.
• Ability to read, write, speak, understand, and communicate in basic English preferred. Other languages in addition to English is a plus.
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs..
• Ability to be flexible and work weekends, holidays and be scheduled any days of the week. Weekends are required.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and to support the company mission to Develop Prosperous, Lasting Relationships.

RE S PECTFUL

ADAP T IVE

SE R VICE

ACCOUNT A BLE

U N IFIED

DE D ICATED

Room Attendant Core Competencies

• Timeliness
• Guest Satisfaction
• Frequent standing, walking, bending forward and trunk rotation while standing or sitting
• Frequent stair climbing, squatting, kneeling and reaching both above and below shoulder
• Vision – must have the ability to adjust focus as well frequent use of close, peripheral and depth/distance vision
• Hands/Fingers – frequent use of fine motor skills
• Frequent lifting and carrying up to 25 lbs.
• Frequent pushing and pulling carts of up to 100 lbs on wheels
• Frequent forceful grip
• Occasional crawling

It is the policy of Strand Hospitality Services not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

This document is not an employment contract.