Room Attendant - Saturday & Sunday

Hyatt Hotels; Franklin (MA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking a Room Attendant to maintain clean and attractive guestrooms while providing excellent service to guests. Responsibilities include cleaning rooms, restocking supplies, and ensuring guest satisfaction. Ideal candidates will have a high school diploma and strong communication skills.

Qualifications

• Experience in a hotel or related field preferred.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning carts for the next day’s use.
• Ensure overall guest satisfaction.

Skills

Communication

Education

High School diploma

Job description

Compensation

Type: Hourly

Company Overview

Highgate is a premier real estate investment and hospitality management company, widely recognized as an industry innovator. It is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a growing presence in Europe, Latin America, and the Caribbean. Highgate's global portfolio exceeds $20 billion in assets and generates over $5 billion in revenue. The company offers expert guidance throughout all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate develops bespoke hotel brands and utilizes industry-leading revenue management tools to optimize performance and asset value. The company’s executive team comprises some of the most experienced hotel management leaders, making it a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Location

Residence Inn Franklin

4 Forge Pkwy, Franklin, MA 02038

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including preparing guest supplies, cleaning supplies, and linen for housekeeping cart setup.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning carts for the next day’s use.
6. Replenish chemical bottles.
7. Report missing items from rooms (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during the entire shift.
• Effective verbal and written communication skills with all levels of employees and guests, in an attentive, friendly, courteous, and service-oriented manner.