Room Service Attendant, 16 Hrs, Mixed Shifts

UMass Memorial Health; Worcester (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare seeks a Food Service Liaison to bridge communication between patients and staff. This role is vital in ensuring that patients receive their meals promptly and according to dietary needs. The ideal candidate will demonstrate exceptional customer service skills and a commitment to patient care. Join a diverse team dedicated to providing outstanding service and making a difference in the lives of others. If you are passionate about food service in a healthcare environment and enjoy working in a collaborative setting, this position is perfect for you.

Qualifications

• High school diploma or equivalent required.
• 2 years of food service experience in a healthcare setting preferred.

Responsibilities

• Assist patients with meal selections and dietary restrictions.
• Communicate effectively over the phone to assist with meal service.

Skills

Customer service experience

Effective communication skills

Fluency in English

Proficiency with personal computers

Education

High school diploma or equivalent

2 years of food service experience

Tools

HealthTouch system

Job description

Job Title: Food Service Liaison

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status: Non-Exempt

Schedule Details: Monday through Friday, Weekends (Saturday and Sunday)

Scheduled Hours: 6:30-3:00/3:30-7:00

Shift: 4 - Mixed Shift, 4.5 Hours (United States of America)

Hours: 16

Cost Center: 10020 - 5030 Food Services Kitchen

Union: UFCW (United Food and Commercial Workers)

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver—regardless of their title or responsibilities. We are committed to exceptional patient care, academic excellence, and leading-edge research, making us the premier health system of Central Massachusetts. Our team of over 16,000 employees works together as one health system in pursuit of healing for our patients, community, and each other. Everyone, in their own unique way, plays an important part every day.

The Food Service Liaison acts as a key communicator between patients, families, and staff. Responsibilities include explaining the meal selection process, assisting with menu selections according to prescribed diets using HealthTouch, and ensuring patients are fed within 45 minutes of ordering.

I. Major Responsibilities:

1. Communicate effectively and respectfully over the telephone to assist with meal service selections, even during high call volumes. Enter complete orders into the HealthTouch system, with an average call time of 1-2 minutes.
2. Review therapeutic diet orders and modify patient orders to meet dietary restrictions while respecting patient preferences and ensuring aesthetic appeal. This includes nourishments, supplements, and tube feedings.
3. Discuss necessary modifications with patients, family members, or nurses, explaining changes and seeking satisfactory substitutions to ensure nutritionally balanced meals that adhere to dietary restrictions.
4. Communicate with patients, staff, and guests following departmental scripting policies and procedures.
5. Report any diet order issues to the Supervisor or clinical dietitian as mandated by policy.

II. Position Qualifications:

License/Certification/Education:

• Required: High school diploma or equivalent, or 2 years of food service experience in a healthcare setting.
• Preferred: Previous healthcare experience, knowledge of specialized diets and menus, bilingual skills.

Experience/Skills:

• Required: Customer service or call center experience, proficiency with personal computers or data terminals, fluency in English, ability to follow instructions, effective communication skills with patients and staff.
• Preferred: 3-4 months of related experience in nutrition and food service operations.

UMass Memorial Health values diversity and is an equal opportunity employer. We encourage applications from individuals of varied backgrounds and experiences. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require assistance submitting an application due to a disability or incompatible assistive technology, please contact [e-mail]. We will respond promptly to your request for disability assistance.