Room Attendant PM

Omni Hotels & resorts; Richmond (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Omni Richmond Hotel is seeking a Room Attendant PM to maintain a high standard of cleanliness in guest rooms. You will refresh rooms for continuing guests and thoroughly clean rooms after check-out to prepare for the next guest.

This role requires strong attention to detail, excellent customer service, and the ability to work nights, weekends, and holidays. You will follow Omni Safe and Clean protocols and contribute to a welcoming, polished guest experience at Omni Richmond Hotel.

Qualifications

• Strong attention to detail and high standards of cleanliness.
• Excellent customer service and verbal communication skills.
• Professional business appearance and demeanor.
• Ability to communicate in English with guests and staff.

Responsibilities

• Thoroughly clean guest rooms including beds, bathrooms, vacuuming and dusting.
• Uphold Omni Safe and Clean standards.
• Restock and replace items in guest rooms.
• Communicate room status upon completion.
• Clear room service trays and tables from rooms.
• Keep supply cart neat and organized.
• Check equipment before and after use.
• Maintain professional appearance per Omni standards.
• Respond quickly to emergencies to ensure safety.
• Attend required trainings and meetings.
• Perform other duties assigned by management.

Skills

Attention to detail

Customer service

Professional appearance

English language

Education

Housekeeping experience

Tools

Payroll systems

Job description

Omni Richmond Hotel

Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.

Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

Room Attendant PM

Overview

The Guest Room Attendant position is responsible for maintaining a high standard of cleanliness in each guest room. Room Attendants refresh rooms for guests who are continuing their stay, as well as thoroughly clean rooms of guests who have checked out in preparation for the next guest checking in.

Responsibilities

• Thoroughly clean guest rooms including: making beds, cleaning bathrooms, vacuuming, and dusting.
• Uphold Omni Safe and Clean processes.
• Restock and replace used items within guest rooms.
• Communicate clean status of each room upon completion.
• Remove room service trays and tables from guest rooms.
• Stock supply cart and ensure that it is neat and well organized at all times.
• Check all equipment prior to and after use to ensure that it is in good working order.
• Maintain a professional, neat and organized appearance according to Omni standards.
• Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications

• Strong attention to detail.
• Excellent customer service and verbal communication skills.
• Maintain a professional business appearance, attitude, and performance.
• Prior housekeeping experience required or other relevant environmental services experience.
• Stand or walk for an extended period or for an entire work shift. Requires frequent bending, reaching overhead and squatting.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays.
• Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
• Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
• Must have the ability to report to work on time and when scheduled.
• Must have the ability to stand and/or walk for extended periods of time.
• Must meet standards of appearance and maintain a high level of personal hygiene at all time.
• Ability to communicate both verbally and in writing in English with guests, management, and co-workers.
• Computer literacy to include: Payroll systems

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.