ROOM ATTENDANT/Laundry

TEXAS WESTERN MANAGEMENT PARTNERS; Laredo (TX); On-site; USD 17,000 - 21,000; Full time

Job summary

TRU by Hilton in Laredo, TX is seeking a dedicated housekeeping team member to clean and service assigned guest rooms and bathrooms to brand standards. You will change sheets, make beds, dust surfaces, and vacuum in both stay-over and checkout rooms, while ensuring mirrors and fixtures are spotless.

Responsibilities include notifying the front desk when rooms are ready for sale, reporting repairs to the supervisor, and promptly addressing guest requests.

Qualifications

• Ability to follow brand and company cleaning standards per room.
• Willingness to work day shifts and adapt to part/full-time hours.
• Capable of working in a fast-paced hotel environment.

Responsibilities

• Clean and service assigned guest rooms and bathrooms per standards.
• Change sheets, make beds, dust and vacuum in stay-over and checkout rooms.
• Dust surfaces, mirrors, fixtures and windows; clean all mirrors.
• Notify front desk when service is complete so rooms can be sold.
• Report repairs or unsafe conditions to the supervisor promptly.
• Respond to guest requests quickly and politely.
• Maintain linen cart and supplies neatly and securely.
• Keep equipment, keys, and supplies secure and organized.

Skills

Customer service

Teamwork

Attention to detail

Communication

Job description

Job Details: Job Location: TRU by Hilton - Laredo TX - Laredo, TX 78045, Position Type: Full-Time/Part-Time, Job Shift: Day, Cleans and services assigned guest rooms and bathrooms in a timely and organized manner according to procedures and standards.

• Changes sheets, makes beds and vacuum in both stay-over and check out guest rooms.
• Dusts entire guest room including tables, nightstands, dressers, light fixtures, televisions, air condition units, and window ledges in all rooms.
• Cleans all mirrors.
• Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to the supervisor.
• Reports needed repairs of unsafe conditions to the supervisor.
• Responds to requests from guests, supervisors or management in a timely and efficient manner.
• Maintains linen cart and supplies neat and organized to department standards.
• Maintains the security of equipment, keys, and supplies issued each day.
• Reports lost and found articles to the supervisor.
• Replaces light bulbs
• Transports trash and waste to disposal area.
• Replenishes supplies such as drinking glasses, writing, bathroom supplies, and linen.
• Cleans rooms in accordance to the specific brand and company minutes per room standard
• Follows procedures for team cleaning and self-inspecting program.
• Responds quickly to guest requests in a friendly manner. Reports appropriate complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
• Keeps maid station clean and organized, and makes rollaway beds.
• Provides a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management