Room Attendant - (Housekeeping) Hilton Norfolk The Main

Gold Key PHR; San Gabriel (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein etabliertes Unternehmen im Gastgewerbe sucht engagierte Mitarbeiter zur Reinigung und Pflege von Gästezimmern. In dieser Rolle sind Sie dafür verantwortlich, sicherzustellen, dass alle Zimmer sauber und gut ausgestattet sind, um den Gästen einen angenehmen Aufenthalt zu bieten. Die Position erfordert körperliche Belastbarkeit, Aufmerksamkeit für Details und die Fähigkeit, effektiv mit Gästen und Kollegen zu kommunizieren. Wenn Sie eine Leidenschaft für Sauberkeit und einen hervorragenden Kundenservice haben, könnte dies die perfekte Gelegenheit für Sie sein.

Qualifications

• Vorherige Erfahrung in der Hauswirtschaft ist wünschenswert.
• Fähigkeit, effektiv mit Gästen und Mitarbeitern zu kommunizieren.

Responsibilities

• Reinigung und Pflege aller zugewiesenen Gästezimmer mit besonderer Sorgfalt.
• Sicherstellen, dass alle Gästezimmer den Qualitätsstandards entsprechen.

Skills

Kommunikationsfähigkeit

Aufmerksamkeit für Details

Körperliche Belastbarkeit

Education

Hauswirtschaftliche Erfahrung

Job description

Overview

Clean and supply all daily assigned guest rooms with special care given to Guest belongings. Stock each room with appropriate supplies to ensure that every Guest has a perfect room and everything they need to enjoy their stay.

Responsibilities

1. Know your job.

• Complete job skills training and possess a clear knowledge of the job.
• Know property standards (SSI) and room types.
• Listen attentively in pre-shift meetings and ask for clarification of assignments and expectations.

Be on time.

• Read your schedule, follow attendance guidelines, and report to work on time in proper uniform.
• Follow clock-in and clock-out procedures.

Be on stage.

• Maintain a friendly, approachable, and helpful attitude.
• Follow property personal appearance and uniform standards, be well-groomed, and practice good personal hygiene.
• Use approved verbiage and scripting when interacting with all guests.
• Follow proper procedures and scripting when entering a guest room.

Serve.

• Conduct yourself professionally and collaboratively with guests and fellow associates, in accordance with the company’s service culture, “The Keys to Making it Right.”

Work smart.

• Use your Room Attendant Board with instructions for sequence, special requests, and cleaning types.
• Complete cleaning of all assigned rooms methodically and promptly, following PHR Steps of Service, while maintaining attention to detail and efficiency.
• Ensure all guest rooms meet or exceed documented SSI standards before turnover for inspection and occupancy.

Use your tools.

• Ensure cart or caddy (as applicable) is set up to standard.
• Use approved tools and checklists to complete assigned tasks.
• Complete room assignment sheets and return to your supervisor at the end of your shift.

Measure Up.

• Produce clean guest rooms that meet or exceed quality and efficiency standards of the department.

Respect the space.

• Keep your work area, cart, and closets clean and organized.
• Report any deficiencies in rooms or public areas promptly to your supervisor or via the work order management tool, as applicable.

Be safe.

• Report unsafe work conditions, practices, safety, or security violations according to company policy.

Support the Team:

• Cooperate with other associates and supervisors to create a positive work environment.
• Support team efforts by carrying out responsibilities professionally and constructively.

Other duties as assigned.

Qualifications

• Experience: Prior housekeeping experience is desirable. Past work experience in a similar or related skill set, such as hospitality, prison, or military experience, is advantageous.
• Skills: Ability to effectively communicate with guests, co-workers, and management to ensure understanding. Ability to exert physical effort to clean all assigned rooms within a shift. Ability to perform duties with attention to detail, speed, accuracy, courtesy, and minimal supervision.
• Physical Requirements: Ability to handle the physical demands of the job effectively.