Group Reservation Coordinator- Conrad Los Angeles

Hilton Worldwide, Inc.; Los Angeles (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dynamic team at a luxurious new hotel in downtown Los Angeles as a Group Reservation Coordinator. This role offers a unique opportunity to be part of a billion-dollar project, ensuring exceptional guest experiences by managing group reservations and collaborating with various hotel departments. With a focus on teamwork and integrity, you'll play a vital role in maximizing revenue while providing top-notch service. Enjoy a supportive work environment with numerous benefits, including travel discounts and career growth opportunities. If you're passionate about hospitality and looking for a rewarding career, this position is perfect for you.

Benefits

Medical Insurance Coverage

DailyPay Access

Go Hilton Travel Discount

Parental Leave

Matching 401(k)

Employee Stock Purchase Program

Debt-Free Education Options

Career Growth Opportunities

Recognition and Rewards Programs

Qualifications

• 2+ years in customer service and 1 year in hotel front office or reservations.
• Experience with Delphi or Hilton OnQ preferred.

Responsibilities

• Manage group reservations and liaise between clients and hotel staff.
• Monitor group blocks and update reports for weekly meetings.
• Assist with room inventory management and ensure accuracy in billing.

Skills

Customer Service

Hotel Front Office

Sales

Reservations

Basic Math Skills

English Comprehension

Education

High School Diploma or Equivalent

Tools

Delphi

OnQ PMS

Excel

Job description

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Job Description

Job Number:

Group Reservation Coordinator - Conrad Los Angeles (HOT0BLEI)

Work Locations

Conrad Los Angeles, 100 S. Grand Avenue, Los Angeles, 90012

Be a part of the newest luxury hotel in downtown LA, Conrad Los Angeles! As part of the billion-dollar project, The Grand LA, this is the 7th Conrad Hotel in the U.S. and the 1st in California.

Located in Downtown LA’s cultural corridor, Conrad Los Angeles is the city’s newest luxury destination, featuring over 300 rooms, a world-class spa, a 16,000-square-foot rooftop pool deck, 12,000 square feet of event space, and three dynamic dining experiences—including our signature restaurant, San Laurel, all in partnership with Chef Jose Andres' award-winning restaurant group, JoseAndresFoodGroup.

In this role as Group Reservation Coordinator, you will be responsible for the efficient operation of in-house reservations through the selling of guest rooms and maximization of revenues. You will liaise between clients and the hotel team, acting as the main point of contact for group room reservations, and perform administrative and inventory work.

The ideal candidate must have a minimum of two (2) years of experience in customer service and one (1) year of experience in hotel front office, sales, or reservations. A high school diploma or equivalent is required. Previous experience with Delphi or Hilton OnQ is strongly preferred. You should be able to effectively deal with internal and external guests, demonstrating patience, tact, and diplomacy. Basic math skills, including the use of a calculator and Excel, are necessary. You must be able to listen and comprehend English effectively, and be able to bend, stoop, walk, lift/push/pull up to 20 lbs with or without reasonable accommodation.

What will I be doing?

• Create group masters in OnQ PMS.
• Process and handle group rooming lists and reservations by inputting data into the system.
• Monitor Group Blocks after entry, and update Group Pickup Reports for review and analysis in weekly meetings.
• Ensure the Master account includes attrition, meeting room rental, porterage, housekeeping fees, audiovisual requests, and all other miscellaneous charges before billing.
• Attend weekly resume meetings to review blocks and pick-up.
• Participate in weekly Revenue Management, Pre-Con, Post-Con, and other designated meetings as the reservations point of contact.
• Monitor and follow up on all group cut-off dates. Attend Sales Daily Connect each morning.
• Assist with Conventions & Business Travel reservations as needed.
• Maintain and enter accurate rate and inventory information in Delphi, OnQ R&I, GRO, OnQ PMS, and in a timely manner. Monitor group inventory in CRS.
• Assist with Room Inventory Management & balancing related to group blocks.
• Communicate and verify information between Meeting Planners, Housing Bureaus, Sales, Events, and Front Office. Audit group reservations for accuracy in OnQ PMS, checking for special requests, coding issues, and billing requirements. Ensure all group room statistics reports are accurate and consistent.
• Maintain all revenue management systems, including OnQ RMS, GRO, OnQ PMS, Passkey, and Delphi.
• Collaborate with Sales, Front Office, Housekeeping teams as necessary. Provide clerical support and assistance to management as needed.
• Perform other duties as assigned.

What are we looking for?

Since 1919, Hilton has been a leader in the hospitality industry. Today, Hilton continues to demonstrate innovation, quality, and success. We look for candidates who embody our Values:

• Hospitality - Passion for delivering exceptional guest experiences.
• Integrity - Doing the right thing, always.
• Leadership - Leading in our industry and communities.
• Teamwork - Being team players in everything we do.
• Ownership - Owning our actions and decisions.
• Now - Operating with urgency and discipline.

We also seek demonstration of key attributes such as Quality, Productivity, and Customer Focus.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, offering a range of accommodations from luxury hotels to mid-priced options. For nearly a century, Hilton has provided the best in service, amenities, and value. Our vision is “to fill the earth with the light and warmth of hospitality,” and our Team Members are central to creating remarkable experiences worldwide.

The Benefits – Hilton is proud to be ranked #2 Best Company To Work For in the U.S. We support our Team Members’ mental and physical wellbeing through innovative programs and benefits, including:

• Access to your pay when you need it via DailyPay
• Medical Insurance Coverage for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) at 15% discount
• Debt-free education options
• Career growth and development opportunities
• Recognition and rewards programs

*Benefits may vary depending on property-specific terms and conditions and applicable collective bargaining agreements.

*The hourly rate range is $27 - $30, based on experience and location.

Hilton is an equal opportunity employer and considers all qualified applicants, including those with criminal histories, in accordance with applicable laws and ordinances, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.