Room Attendant, Hotel Housekeeping

Yaamava’ Resort & Casino at San Manuel; Highland (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to join their team. This role is essential for maintaining the high standards of cleanliness and service that the establishment is known for, ensuring every guest enjoys a 5-Star experience. You will be responsible for cleaning guest rooms, managing supplies, and addressing guest requests while collaborating with a diverse team. If you are passionate about service excellence and thrive in a dynamic environment, this opportunity is perfect for you. Join a team that values growth, well-being, and professional development in the heart of a vibrant community.

Qualifications

• 2+ years of housekeeping experience in an upscale hotel preferred.
• Good verbal and written communication skills required.

Responsibilities

• Responsible for cleaning all guestrooms and maintaining 5-Star standards.
• Conducts daily inspections to ensure cleanliness and maintenance standards.

Skills

Housekeeping service techniques

Problem-solving skills

Communication skills

Attention to detail

Education

High School Diploma or GED

Tools

Cleaning supplies

Housekeeping equipment

Job description

Under the direction of the Housekeeping Supervisor, the Room Attendant is responsible for providing cleaning service for all vacant and occupied rooms. Responsible to provide and maintain 5-Star, 5-Diamond rating experience according to our Forbes standards. The Room Attendant also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

Essential Duties & Responsibilities

1. Responsible for cleaning all guestrooms, making beds, and providing clean terry and robes. Clean, dust, sanitize, collect garbage and replenish all collaterals, supplies, amenities and coffee pods and condiments. Respects all guest requests and preferences, while adhering to the enterprise’s policies and applicable laws. Possesses the ability to find solutions to guest complaints and offer assistance to resolve problems. Reports maintenance issues to the Office Coordinator or the Supervisor. Ability to carry a radio and wear an earpiece discretely to communicate with team members.
2. Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, in addition to ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
3. Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
4. Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed.
5. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED preferred.
• Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have schedule flexibility including evenings, weekends, holiday shifts and overtime when needed.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Must be personable and professional, capable of using caution and discretion in communication.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!