Turndown Room Attendant, Hotel Housekeeping

Yaamava’ Resort & Casino at San Manuel; Highland (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Turndown Attendant to join their esteemed housekeeping team. In this role, you will be responsible for providing exceptional turndown and cleaning services to ensure a 5-Star, 5-Diamond experience for guests. You will collaborate with a diverse team, leading by example and motivating others to uphold the highest standards of cleanliness and service. This role offers a unique opportunity to contribute to an environment that values teamwork, professional growth, and a commitment to excellence. If you thrive in a dynamic setting and are passionate about hospitality, this position is perfect for you.

Qualifications

• 2+ years of housekeeping experience in an upscale hotel preferred.
• Good verbal and written communication skills required.

Responsibilities

• Clean and prepare guest rooms, ensuring a 5-Star experience.
• Conduct inspections to maintain cleanliness and safety standards.

Skills

Housekeeping Service Techniques

Verbal Communication

Written Communication

Problem Identification

Flexibility

Education

High School Diploma or GED

Tools

Cleaning Supplies

Communication Radio

Job description

Under the direction of the Housekeeping Supervisor, the Turndown Attendant is responsible for providing turndown and cleaning service for all vacant and occupied rooms. Responsible for providing and maintaining 5-Star, 5-Diamond rating experience according to our Forbes standards. The Turndown Attendant also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe's vision, mission and values.

Essential Duties & Responsibilities

1. Responsible for cleaning all guestrooms, making beds, and providing clean terry and robes. Cleans, dusts, sanitizes, collects garbage and replenishes all collaterals, supplies, amenities, coffee pods and condiments. Respects all guest requests and preferences, while adhering to the enterprise’s policies and applicable laws. Reports maintenance issues to the Office Coordinator or the Supervisor. Provides turndown service in the evenings and prepares the guestroom ambiance for guests to relax and sleep. Possesses the ability to carry a radio and wear an earpiece discretely to communicate with team members.
2. Conducts constant inspections of the hotel guestrooms as assigned on a daily basis to ensure adherence to our cleanliness and maintenance standards. Ensures proper usage of chemicals and cleaning supplies by following OSHA rules and completing training for chemical usage, ensuring proper labeling of hazardous supplies in accordance with federal, state, local, and enterprise regulations. Ensures all equipment is maintained and used accordingly, while following health and safety guidelines and policies and procedures.
3. Proactively motivates employees to collaborate, learn, perform, and develop their skills. Works with a diverse team of well-trained team members by leading by example, empowering, sharing knowledge, and coaching throughout the employment lifecycle.
4. Reports all maintenance issues pertaining to guest rooms to the Office Coordinator and reports all guest requests to the Supervisor or the Office Coordinator as needed.
5. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

• High School Diploma or GED is preferred.
• Minimum of two (2) years of Housekeeping experience within an upscale hotel is preferred.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Must have schedule flexibility to work evenings, weekends, holiday shifts and overtime when needed.
• Good verbal and written communication skills required.
• Knowledge of housekeeping service techniques and productivity expectations.
• Ability to identify and prioritize issues.
• Must be personable and professional, capable of using caution and discretion in communication.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!