Room Attendant — Guest-Focused Service & Benefits

Sonesta International Hotels Corporation; Cambridge (MA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Health Savings Account (HSA) with 1

401(k) Retirement Plan with Company 0

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Company-Paid Short-Term & Long-Term DI

Educational Assistance

Employee Discounts at Sonesta Hotels

Job summary

Royal Sonesta Cambridge, MA is hiring a Room Attendant to join the Housekeeping team. This full-time role supports guest room cleaning and public areas in line with Sonesta service standards.

You’ll clean rooms, respond to requests, report issues, assist with laundry when needed, and help maintain safety and efficiency. Dependability, English communication, and physical stamina are important; shifts include mornings, evenings, weekends, and holidays.

Qualifications

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
• Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
• Receive soiled linens and inspect for damaged or stained items.
• Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

Skills

Housekeeping experience

Job description

Royal Sonesta Cambridge, MA is hiring a Room Attendant to join the Housekeeping team. This full-time role supports guest room cleaning and public areas in line with Sonesta service standards.

You’ll clean rooms, respond to requests, report issues, assist with laundry when needed, and help maintain safety and efficiency. Dependability, English communication, and physical stamina are important; shifts include mornings, evenings, weekends, and holidays.