Room Attendant, Full & Part-time, Monterey Plaza Hotel & Spa

Monterey Plaza Hotel; Monterey (CA); Hybrid; USD 28,000 - 39,000; Full time

Job summary

Monterey Plaza Hotel & Spa is seeking a Room Attendant for full-time and part-time shifts in Monterey, CA. The role involves cleaning guest rooms to high standards, replenishing supplies, and responding to guest requests to ensure a comfortable, pristine stay.

Candidates should be detail-oriented, able to follow instructions, and maintain professional appearance. The job requires physical effort and adherence to safety procedures; training will be provided.

Qualifications

• Able to communicate effectively with guests and team members.
• Very detail oriented to maintain cleanliness standards.
• Must prioritize, organize and follow up on tasks.
• Ability to follow directions and schedules.
• Ability to print and speak simple sentences in English.
• Meets legal age requirements for the position.

Responsibilities

• Clean guest rooms to hotel standards and ensure rooms are inviting and sparkling.
• Transport and restock cleaning supplies and linens; push housekeeping cart.
• Strip and remake beds; change bed linens as needed.
• Follow safety, hygiene and cleanliness protocols at all times.
• Inspect room condition and report maintenance needs to supervisor.
• Respond to guest requests for amenities and information promptly.
• Ensure alarms and clocks are set correctly; report issues.
• Attend to all duties as assigned by supervisor.

Skills

Communicate clearly

Detail oriented

Prioritize & organize

Follow directions

English speaking

Age requirement

Job description

Room Attendant, Full & Part-time, Monterey Plaza Hotel & Spa

Regular Part Time Monterey Plaza Hotel LP, Monterey, CA, US

30+ days ago Requisition ID: 1133

Salary Range: $23.85 To $23.85 Hourly

The Monterey Plaza Hotel & Spa is a luxury property that features four penthouse suites and over 22,000 square feet of meeting space that includes stunning and expansive exterior spaces. Banquets, the Coastal Kitchen and Schooners Bar restaurants, Tidal Coffee, and Room Service provide various outstanding dining options. The Lobby Lounge features libations, small bites, and live music most evenings. The Vista Blue Spa offers a wide array of services in a magnificent location on the penthouse suite level and is host to our Fitness Center. Shopping options include the Vista Blue Spa, Tidal Coffee, the Front Desk or via our onsite retail partners. Our group and leisure guests have spoken through Trip Advisor, ranking the Monterey Plaza Hotel & Spa in first place for both business and leisure travel in Monterey year after year. The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property!

We are seeking a Room Attendant to join our outstanding team.

Our room attendants clean the guest rooms as assigned, ensuring the room is inviting, comfortable and sparkling clean for our guests to enjoy. They follow hotels policies and procedures and ensuring the hotel's established standards of cleanliness. They are responsible for reporting any maintenance deficiencies and handling guest requests or complaints as well as ensuring the confidentiality and security of all guest rooms.

Possess complete knowledge of and comply with all department policies, service procedures and standards

• Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely. Retrieve, restock and push housekeeping cart.
• Clean bathtub, toilet, sinks,walls, mirrors, tile, counters and floor surfaces using appropriate and approved cleaning devises, including but not limited to cloths, mops sponges, brushes and cleaning agents.
• Strip and remake beds, change bed linens that may require lifting bedspreads weighing a maximum of 25 pounds.
• Follow all safety, hygiene and cleanliness protocols at all times.
• Push and pull the vacuum throughout the entire room.
• Empty all wastebaskets and discard any additional trash throughout the room.
• Empty the fireplace and remove all ashes and clean thoroughly. (If applicable.)
• Remove all dirty or used terry and replenish amenities, linens and supplies in the guestroom in keeping with hotel standards and requirements.
• Dust all furniture, pictures, drawers, shelves, window ledges, door tracks, closets and vents thoroughly.
• Retrieve, restock and push housekeeping cart.
• Visually inspect room for cleanliness and appearance and communicate completion in the designated manner to signify the correct room status.
• Respond in a timely manner to guest requests, such as additional room amenities, towels, instructions on how to operate equipment in the room and other information as requested.
• Ensure alarm clock and other electronic devices are set to appropriate time.
• Turn in all found items in the employees work area to the Housekeeping Manager or Manager on Duty on the day that they are found.
• Reports all items in the room that need repair to the Housekeeping Manager.
• All other duties as assigned by the supervisor.
• Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action up to and including separation of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the Hotel.

Upon employment, all employees are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the Hotel facilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to communicate effectively with others.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Very detail oriented, to ensure the quality of cleanliness.
• Must be able to prioritize, organize and follow up, remain calm and resolve problems using good judgement.
• Must be able to follow directions. Ability to interpret a variety of instructions furnished in oral, diagram, or schedule form.
• Ability to print and speak simple sentences in English.
• Able to maintain a good working relationship with other departments, associates and guests.
• Meets legal age requirements for the position.

Previous housekeeping experience is preferred. Any combination of education and experience that provides the required knowledge, skill and ability.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk; go up and down stairs, bend, reach with hands and arms; and stoop, kneel and crouch. The employee must frequently lift and/or move up to 50 pounds and must be able to push and pull equipment weighing up to 100 pounds.

Knowledge of proper chemical handling procedures; familiarity with cleaning equipment and supplies.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is frequently exposed to fumes or airborne particles and occasionally exposed to caustic chemicals. The noise level is usually moderate,

GROOMING

All employees must maintain a neat, clean and well-groomed appearance (specific standards available.)

PAY SCALE

The pay scale for this position is $23.85 per hour.

The Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American’s With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.