Room Attendant: Create Sparkling Rooms & Delight Guests

WS Management Inc.; San Diego (CA); On-site; USD 21,000 - 29,000; Full time

Job summary

Hacienda Hospitality LP seeks a Room Attendant to create clean, safe, and inviting guest rooms and uphold the brand’s Three P Philosophy. You will ensure rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets.

Responsibilities include greeting guests, responding to requests with urgency, maintaining rooms to brand standards, and safeguarding guest privacy.

Qualifications

• Detail-oriented and thorough.
• Prioritization and time management skills.
• Ability to work with little or no supervision while meeting high-performance standards.
• Physical mobility and stamina.
• Ability to follow instructions.
• Professional and polite.
• Ability to lift at least 35lbs.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.

Responsibilities

• Provide a welcoming presence when interacting with guests in hallways or rooms.
• Respond to guest requests with urgency and positivity.
• Demonstrate fairness, kindness, and professionalism at all times.
• Protect guest privacy and security with strict adherence to policies.
• Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
• Clean and service guest rooms according to brand and Hacienda Hospitality LP standards.
• Follow ABC Rule - Always Be Cleaning - throughout the shift.
• Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality.
• Restock amenities according to inventory par levels.
• Report maintenance issues immediately to ensure timely repair.
• Use proper cleaning techniques, safe chemical handling, and labeling.
• Follow established room assignment procedures, timing expectations, and checklists.
• Ensure carts, linen closets, and equipment are clean, organized, and fully stocked.
• Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
• Follow OSHA, brand, and Hacienda Hospitality LP safety guidelines.
• Maintain secure handling of master keys and guest belongings.
• Report hazards, suspicious behavior, or injuries immediately.
• Care for hotel equipment and tools with consistently safe handling.
• Communicate room status updates clearly using the required system (radio/hotel phone).
• Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams.
• Assist fellow associates when needed to support productivity and deadlines.
• Maintain a positive and respectful work environment.
• Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms).

Skills

Detail-oriented

Prioritization

Little supervision

Physical mobility

Follow instructions

Professional and polite

Lift 35lbs

Discretion and privacy

High standards

Job description

Hacienda Hospitality LP seeks a Room Attendant to create clean, safe, and inviting guest rooms and uphold the brand’s Three P Philosophy. You will ensure rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets.

Responsibilities include greeting guests, responding to requests with urgency, maintaining rooms to brand standards, and safeguarding guest privacy.