Room Attendant

The Westin Chicago North Shore; Wheeling (IL); On-site; USD 21,593 - 30,754; Full time

Job summary

The Westin Chicago North Shore in Wheeling, IL is seeking a hotel housekeeper to clean guestrooms, hallways, lobbies, and other areas while maintaining health standards. You will also restock supplies and follow safety procedures to ensure guest satisfaction.

Responsibilities include vacuuming, dusting, washing surfaces, and reporting any damage. Shifts may include evenings, weekends, and holidays based on occupancy and events, with a pay rate of $19.00 per hour.

Qualifications

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.

Responsibilities

• Clean guestrooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas to meet health standards.
• Vacuum rugs, carpets, upholstery, and/or draperies as needed.
• Empty wastebaskets and transport trash to disposal areas.
• Dust and polish furniture and equipment.
• Keep storage areas and carts clean and well-stocked.
• Use approved chemicals and follow hotel safety standards.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Sort and store clean linens properly.
• Wash windows, walls, ceilings, and woodwork; wax and polish as necessary.
• Disinfect equipment and supplies with germicides or steam sterilizers.
• Report damage/theft to supervisors.
• Complete 16 rooms per day per hotel standards.

Skills

Customer service

Job description

Description

• Clean guestrooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas so that health standards are met.
• Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Dust and polish furniture and equipment.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Use only approved chemicals and follow all hotel safety standards.
• Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom items.
• Sort, count, and mark clean linens, and store them in linen closets.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
• Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
• Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors.
• Complete 16 rooms per day per hotel standards established by hotel management.

Pay Range

$19.00 – $19.00 per hour

Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.

Benefits

Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:

• Paid time off, including:
  • Paid holidays
  • Paid sick leave and/or paid leave
  • Vacation time
• Medical, dental, and vision insurance
• Life and disability insurance
• Employee Assistance Program (EAP)
• Employee discounts (e.g., hotel stays, food & beverage, and partner programs)

Paid Leave

This position is eligible for paid leave benefits in accordance with applicable state and local laws.

The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.

Scheduling Expectations

Work schedules for this position are based on business needs and may vary, including:

• Evenings, weekends, and holidays
• Shifts based on occupancy levels, events, and seasonal demand

Schedules are communicated in advance in accordance with Company policy.

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

Requirements

Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Physical Requirements

Wrist-Finger Speed: The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Handling and Moving Objects: Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Trunk Strength: The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.

Performing General Physical Activities: Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.