Room Attendant

Highgate; Springfield (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Room Attendant to maintain clean and attractive guestrooms. In this role, you will provide attentive and courteous service to guests, ensuring their comfort and satisfaction. Your responsibilities will include thorough cleaning, restocking supplies, and reporting maintenance issues. This is a fantastic opportunity to join a dynamic team within a company known for its innovative approach to hospitality. If you have a passion for service and attention to detail, this position is perfect for you.

Qualifications

• Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
• Ability to stand for entire shift.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock cleaning cart and report maintenance issues.
• Ensure overall guest satisfaction.

Skills

Effective verbal communication

Written communication skills

Customer service

Education

High School diploma or equivalent

Job description

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Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Its portfolio of global properties exceeds $20B in asset value and generates over $5B in revenues. The company offers expert guidance through all stages of the hospitality property cycle and develops bespoke hotel brands, utilizing industry-leading revenue management tools to maximize asset value. Highgate’s experienced management team makes it a trusted partner for top ownership groups and major hotel brands. The company has offices in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Country Inn and Suites Springfield, 1751 West 1st Street, Springfield, OH 45504

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

1. Thoroughly clean guestrooms according to standards.
2. Complete all pre-cleaning duties, including guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
3. Remove all trash and dirty linen from guestrooms and hallways.
4. Keep hallways, public areas, and closets clean, neat, and vacuumed.
5. Restock housekeeping cleaning cart for next day's use.
6. Replenish chemical bottles.
7. Report missing items (e.g., irons, hair dryers) to Housekeeping Supervisor/Manager.
8. Report maintenance issues immediately.
9. Handle Lost and Found items according to standards.
10. Ensure overall guest satisfaction.

Qualifications

1. High School diploma or equivalent preferred.
2. Ability to exert up to 50 pounds occasionally and 20 pounds frequently.
3. Ability to stand for entire shift.
4. Effective verbal and written communication skills, friendly and courteous manner.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Hospitality

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