PBX Operator

Viceroy Hotels and Resorts; Santa Monica (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Viceroy Hotels — Hyatt Centric Santa Monica is seeking a PBX Attendant to manage guest calls and wake-ups per Viceroy standards. You will collaborate with Concierge, Front Desk, Reservations, and other departments to ensure seamless guest experiences while maintaining a professional demeanor.

Ideal candidates have a college degree preferred and at least 2 years of luxury-hotel experience. Strong communication and multitasking abilities are required for success in this busy environment.

Qualifications

• Must possess a positive attitude.
• Must be service oriented and a team player.
• Must be able to multi-task with strong verbal communication.
• Strong interpersonal, analytical, and organizational skills.
• Must have the ability to input data and access information on the computer.

Responsibilities

• Answer incoming and outgoing calls.
• Process wake-up calls for guests.
• Communicate effectively with all business contacts.
• Operate a console and all peripheral equipment.
• Work with the property management system (H.I.S) and interfaces as required.
• Collaborate with the Concierge, Front Desk, Reservations, Food & Beverage, Engineering and Housekeeping to ensure guest satisfaction.
• Display a friendly, courteous, and professional demeanor in all interactions with guests and colleagues.
• Listen to and promptly act to resolve guest issues and requests.

Skills

Positive attitude

Service oriented

Team player

Multi-task

Verbal communication

Interpersonal skills

Analytical skills

Organizational skills

Data entry / computer input

Education

College degree preferred

Job description

Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Viceroy Hotels Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

Hyatt Centric Santa Monica

Overview

The PBX Attendant is responsible for answering incoming and outgoing calls using the Viceroy Santa Monica standards

Responsibilities

General Responsibilities Include:

• Answer incoming and outgoing calls
• Process wake-up calls for guests
• Communicate effectively with all business contacts
• Operate a console and all peripheral equipment
• Work with our property management system H.I.S, and other interfaces as required
• Collaborate with the Concierge, Front Desk, Reservations, Food & Beverage, Engineering, and Housekeeping team to ensure a satisfactory experience for all guests
• Display a friendly, courteous, and professional demeanor in all interactions with guests, patrons, and other colleagues
• Listen to, and promptly acting to resolve, guest issues and requests

Qualifications

Skills/Knowledge Required:

• Must possess a positive attitude
• Must be service oriented
• Must be a team player
• Must be able to multi-task
• Must possess good verbal communication skills
• Must possess excellent interpersonal, analytical, and organizational skills
• Must have the ability to input data and access information on the computer

Physical Requirements

• Must be able to sit at a desk, walk, and stand for up to four (4) hours
• Must be able to walk and stand for extended periods of time
• Must be able to bend, stoop, squat and stretch
• Must be able to occasionally lift, push, pull up to 25 lbs.
• Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity

Qualification Standards

Education

College degree preferred.

Experience

2 years previous experience in a luxury hotel preferred

Licenses or Certificates

none

Grooming

All colleagues must maintain a neat, and well groomed appearance (specific standards will be provided)

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Posting Date

This job opening was posted on 09/22/2026 and will remain open for at least 75 days.