Room Attendant

Ensemble Hospitality; Santa Cruz (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

La Bahia Hotel & Spa, located in the beautiful Santa Cruz, is seeking a detail-oriented Room Attendant to maintain high cleanliness and comfort standards. This role ensures guests have a memorable stay by providing impeccable service and cleanliness. Ideal candidates should have experience in luxury hospitality and a strong focus on customer satisfaction.

Qualifications

• 2 years of experience in a luxury hotel preferred.
• Ability to work independently and in a team.
• Must be able to lift up to 30lbs.

Responsibilities

• Thoroughly clean and sanitize guest rooms and bathrooms.
• Restock minibars and respond to guest requests.
• Maintain discretion and respect guest privacy.

Skills

Communication

Customer Service

Attention to Detail

Organizational Skills

Job description

La Bahia Hotel & Spa, Santa Cruz, California, United States of America

Job Description

Posted Tuesday, June 10, 2025 at 7:00 AM

Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit.

SUMMARY:

TheRoom Attendantis a detail-oriented andefficientprofessional responsible for upholding the highest standards ofcleanliness, comfort, and presentation in guest rooms and suites. By maintaining immaculate environments and anticipating guest needs, this role ensures a seamless and luxurious experience, fostering memorable stays that inspire loyalty and distinction. By deliveringimpeccable service, the Steward will uphold La Bahia Hotel & Spa’s service standards (inspired by Forbes) while elevating our beachfront property.

DUTIES/RESPONSIBILITY:

• Thoroughly clean and sanitize guest rooms, suites, and bathrooms according to hotel standards.
• Change bed linens, make beds, and replace towels and amenities.
• Dust, polish furniture, and vacuum carpets to ensure a pristine environment.
• Restock minibars, coffee stations, and other in-room amenities.
• Report maintenance issues, damages, or missing items to the Housekeeping Supervisor/Director.
• Ensure all guest requests (e.g., extra towels, pillows) are promptly fulfilled.
• Pay meticulous attention to details, including proper placement of items and decorative touches.
• Maintain discretion and respect guest privacy at all times.
• Follow a structured cleaning schedule while maintaining high-quality standards.
• Handle lost and found items according to hotel policy.
• Adhere to health, safety, and sanitation protocols, including proper use of cleaning chemicals.
• Follow security procedures (e.g., key control, reporting suspicious activity).
• Ensure compliance with luxury brand standards and hotel policies.
• Perform all other duties that may be assigned as needed by your manager.

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

QUALIFICATIONS:

• (2) years of previous experience in a luxury hotel preferred.
• Endurance to stand for long periods and walk moderate distances.
• Ability to perform detailed cleaning tasks that require prolonged bending, kneeling, and reaching while maintaining precision.
• Ability to work independently and as part of a team.
• Excellent communication skills and customer service skills.
• Capability to lift, push, and pull a moderate amount of weight (Up to 30lbs).
• Flexible to work in different shifts, including evenings, weekends, and holidays.
• Highly organized with the ability to multitask in a fast-paced environment.

This role offers a dynamic work environment where your contributions directly impact the guest experience. If you are dedicated to cleanliness, customer satisfaction, and enjoy working in a team-oriented atmosphere, we invite you to join our Housekeeping team at La Bahia Hotel.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company’s evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver’s license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

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Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

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If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

La Bahia Hotel & Spa, Santa Cruz, California, United States of America